Customer Support Associate

1 week ago

Mumbai, India Nivoda Full time

Designation: Customer Support Associate-
- Location: BKC, Mumbai (Hybrid)-
- Shift Timing: 10 am to 7 pm (9 hours)- Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you

**About Nivoda**

Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 200+ internationally. We are a global team of big thinkers, risk takers and hard workers.

**What you'll do**:

- Take care of all Global Suppliers who are already listing their stock on Nivoda
- Supporting suppliers by providing quick, honest advice and confident and clear responses
- Supporting global operations team by getting quick answers from the suppliers by following up with them
- Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
- Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
- Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
- Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
- Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product
- Keep Suppliers well informed of changes to their orders, deliveries, returns
- Completing tasks at a quick pace with effective management
- Record issues and work with other teams to improve customer experience

**What you'll need**:

- Mumbai based, fluent English speaker
- Excellent & courteous written and verbal communication
- Experience in a customer service and facing role and willingness to learn
- Knowledge of diamonds preferable but not required
- Responsible and reliable
- Excellent people skills and compassion
- A team player and can collaborate with wider teams
- Passionate about great customer service
- Ability to manage time effectively.
- Comfortable to work in rotational shifts.

**What you'll get**:

- Ability to join an exciting and truly global team.
- A vital role and pivotal to the organisation's success.
- A dynamic work environment in a fast-paced and growing company.
- Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
- Generous holiday entitlement

  • Customer Support Associate

    7 days ago

    Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Pilgrim Full time ₹ 3,48,000 per year

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    1 week ago

    Mumbai, Maharashtra, India Pilgrim Full time

    **Customer Support Associate** **Location**: Marol, Andheri **Job Type**: Full-Time **Experience**: 6 months+ **About the Role** We are looking for a **Customer Support Associate** who will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    1 week ago

    Mumbai, India HTD Resources Full time

    **Designation-Customer Support Associate (CSA).** **Location: Chandivali (Mumbai)** **Only Graduates** Job Profile - Have to resolute customers query over chat Shift Timing Male/Females Day Shift 8 am to 8 PM (Any 9hrs) Rotational Week Off. **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹21,700.00 per month **Education**: - Bachelor's...

  • Customer Support Associate(Mumbai)

    3 weeks ago

    Mumbai, India Organo Mart Full time

    Experience - Fresher to 1 year salary -2.4lpa Role Description This is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves assisting...

  • Customer Support Associate(Mumbai)

    1 week ago

    Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 28,00,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpaRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves assisting in...

  • Customer Support Associate

    2 weeks ago

    Mumbai, India YASH iNFOSOLUTIONS Full time

    **Work Profile **: Customer Support Associate / Executive. Responsibilities include interacting with customers through telephone for support / sales related queries, billing / invoicing / renewals related assistance to customers etc. **Training **: Training of technical knowledge required to support customers for the services shall be provided, however...

  • Customer Support Associate

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    4 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...