Customer Care Representative

19 hours ago

Gurugram Haryana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

As a Customer Care Representative, you will play a crucial role in shaping the customer experience for our fast-growing D2C kids fashion brand. You will be the face of our brand, engaging with customers and ensuring their satisfaction.

Key Responsibilities:

- Manage incoming calls, resolving customer issues promptly and effectively
- Conduct outbound calls to follow up with customers and enhance their shopping experience
- Provide detailed information about our products and services
- Assist customers with their orders, returns, and any related queries
- Foster a positive and professional relationship with customers, embodying the brand’s values

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application Question(s):

- May I know what is your current salary?
- Do you have any prior experience in Customer care Representative field?
- Are you comfortable with Gurgaon, Haryana location?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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