Customer Care Representative

6 days ago

Gurugram Haryana, India TALENT FUTURE SERVICES Full time

*Hiring for Customer service executive (Female)* *Location Gurgaon near mg road metro station* *5 days working* *Day shift* *Salary max 4.5lpa* *Face to face interview* *Graduate with excellent English* 1. *1 - 3 yrs of Experience in CCE role. We are also open for bright and smart fresher’s with Excellent Communication skills* 2 *Strong Communication skills (English language)* 3 *Strong phone contact handling skills (Phone etiquette) and active listening Skills* 4 *Familiarity with CRM systems and practices and preferred* 5 *Ability to multi-task, prioritize, and manage time effectively* 6 *Positive attitude and learning abilities* *Educational Qualification
- Graduation* *Job Brief* A Customer Service executive, or CCE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. *Key Responsibilities and activities* 1 Managing incoming calls and customer service inquiries 2 Generating sales leads that develop into new customers 3 Identifying and assessing customers’ needs to achieve satisfaction 4 Provide accurate, valid and complete information by using the right methods/tools 5 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 6 Follow communication procedures, guidelines and policies WhatsApp *8130861446*

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Application Question(s):

- Are you ok with face to face interview and mg road gurgaon
- Do you have exp in customer service and ms Excel good knowledge
- Do you have excellent English and graduated and age under 35
- Are you ok with max 4.4 lpa and 5 days mon to fri 9 to 5.30

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer care executive: 1 year (preferred)
- Customer service in BPO: 1 year (preferred)
- CRM software knowledge: 1 year (preferred)
- Ms Excel: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Excellent English (preferred)

Work Location: In person

**Speak with the employer**
+91 8130861446

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