Customer Service Representative

2 days ago

Gurugram Haryana, India Pristyn Care Full time

About Pristyn Care:
Pristyn Care is a leading healthcare provider dedicated to delivering high-quality, elective surgical care with a patient-first approach. Our mission is to simplify surgery and ensure a seamless healthcare journey for every patient by combining technology, clinical excellence, and compassionate service.

Role Overview:
The Patient Care Coordinator (PCC) will be a vital member of the Patient Experience team, responsible for managing and enhancing the overall patient journey—from consultation to post-operative care. The PCC will act as a single point of contact, ensuring each patient receives timely, empathetic, and personalized care at every touchpoint.

Key Responsibilities:

- Act as the primary liaison between the patient and various departments (doctors, diagnostics, insurance, operations).

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- Assist patients with appointment scheduling, treatment planning, admissions, and post-treatment follow-ups.

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- Address and resolve patient queries and concerns in a timely and professional manner.

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- Ensure seamless coordination of diagnostics, surgery, and discharge processes.

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- Track patient progress and maintain regular follow-ups to ensure satisfaction and recovery.

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- Educate patients about procedures, documentation, and care protocols.

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- Collaborate with the clinical and operations team to ensure timely delivery of services.

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- Monitor and record patient feedback and escalate issues for quality improvement.

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- Maintain accurate and up-to-date patient records in CRM/EMR systems.

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- Contribute to patient satisfaction scores and experience metrics through proactive service.

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Qualifications and Skills:

- Bachelor’s degree in Healthcare Management, Nursing, or any related field.

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- 1-3 years of experience in patient coordination, healthcare services, or hospital administration preferred.

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- Strong communication skills (verbal and written) in English and local languages.

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- Excellent interpersonal and problem-solving skills.

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- High level of empathy, patience, and professionalism.

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- Proficient in MS Office and CRM tools.

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- Ability to multitask and work in a fast-paced, patient-centric environment.

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What We Offer:

- Opportunity to be part of a mission-driven healthcare brand.

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- Dynamic and growth-focused work environment.

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- Competitive compensation and performance-based incentives.

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- Continuous learning and upskilling opportunities.

Pay: ₹10,993.07 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Current CTC?
- Expected CTC?

**Language**:

- English (required)

Work Location: In person

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