Customer Support Executive

1 week ago

Chennai Tamil Nadu, India Truckrr Information Services Private Limited Full time

**JOB DESCRIPTION**

**Job Title**: Customer Support Executive - Onsite

**Location**: Deployed at Transporter’s Office - Chennai & Tamilnadu Regions

**Employment Type**: Full-time | Field-based | 6 Days a Week

**About the Role**:
**Reporting To**:
This is a cross-functional role, where the executive will report:

- Operationally to the Transporter (Client Site Manager/Owner) for day-to-day coordination, vehicle productivity, and driver availability.
- Functionally to the Truckrr Customer Support Manager, who will guide on platform usage, service standards, reporting formats, and overall delivery of Truckrr DMaaS.

**Key Responsibilities**:
**Driver Operations & Monitoring**
- Monitor driver attendance, shift planning, and trip creation daily.
- Source, onboard, and allocate verified drivers from Truckrr HERO App.
- Ensure all vehicles have assigned drivers and are operating at full fleet productivity.

**Payment Management via Truckrr App**
- Use Truckrr ONE platform to manage trip logs, salary payouts, and incentive approvals.
- Ensure driver payments are correctly processed with full transparency.

**Reporting & Meetings**
- Extract daily, weekly, and monthly MIS reports and driver analytics.
- Present operational insights to the client during weekly and monthly meetings.
- Collaborate with Truckrr Customer Support Manager for dashboards and escalations.

**Upselling & Additional Value Services**
- Identify opportunities to upsell services like:

- Diesel card integration
- Toll management
- Insurance
- Truckrr Credit (invoice-based financing)
- Promote Truckrr as a single-stop solution for fleet efficiency.
- 1-3 years experience in transport operations, logistics, or field coordination. ( Fresher can also Apply)
- Proficient in using mobile apps, dashboards, and digital payment systems.
- Familiarity with fleet operations and driver payroll.
- Good communication in Tamil + Hindi + working knowledge of English.
- Willing to be deployed full-time at the client location.

**Compensation**:
₹18,000 - ₹28,000/month (based on experience & location), Freshers Rs.15000/- Month.
- Performance incentives on upsell conversions (increase in productivity, diesel, toll, etc.)

**To Apply**:
Subject: _Application - Onsite Customer Support Executive - Truckrr_

Pay: ₹18,000.00 - ₹29,925.30 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

Expected Start Date: 24/06/2025

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