Restaurant Captain

21 hours ago

Anna Nagar Chennai Tamil Nadu, India Crafé Full time

The **Service Captain** will lead the front-of-house team, ensure smooth daily operations, maintain high service standards, and create a memorable dining experience for every guest. This role requires strong hospitality experience, customer-handling skills, and leadership ability.

**Key ResponsibilitiesCustomer Service & Guest Experience**
- Greet and welcome guests with warmth and professionalism.
- Ensure guests receive prompt, friendly, and attentive service.
- Handle customer queries, complaints, and feedback with patience and a positive attitude.
- Maintain a clean, comfortable, and inviting ambience at all times.

**Team Leadership & Coordination**
- Supervise and guide service staff during shifts.
- Allocate tables, assign duties, and ensure smooth coordination between front-of-house and kitchen teams.
- Conduct pre-shift briefings and communicate daily goals or updates.
- Train new service staff on service standards, customer interaction, and café operations.

**Operational Excellence**
- Ensure service processes follow café protocols and hygiene standards.
- Oversee order accuracy and timely delivery of food & beverages.
- Monitor inventory of service items and report shortages.
- Assist in managing billing processes and POS systems.

**Qualifications & Skills**
- **Education**: Diploma/Degree in Hospitality Management (preferred).
- **Experience**: 0-3 years in hospitality, customer service, or café/restaurant operations.
- Strong communication and interpersonal skills.
- Excellent customer-handling and problem-solving abilities.
- Leadership qualities with the ability to motivate and manage a team.
- Ability to work in a fast-paced environment with a positive attitude.

**Additional Requirements**
- Willingness to work flexible shifts, including weekends and holidays.
- Professional appearance and grooming standards.
- Strong sense of responsibility and attention to detail.

**Benefits**
- Competitive salary
- Free Stay
- Staff meals
- Training and skill development
- Growth opportunities within the café

Pay: From ₹14,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

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