Restaurant Captain

22 hours ago

Chennai Tamil Nadu, India Fraterniti foods pvt ltd Full time

**Position Summary**:
The **Restaurant Captain** plays a key role in leading the front-of-house team to deliver a seamless and exceptional dining experience. This position requires strong interpersonal skills, attention to detail, and the ability to manage service during peak hours while guiding service staff in a hands-on manner.

**Key Responsibilities**: Guest Experience & Service:

- Welcome and seat guests courteously; oversee table reservations and floor plans.
- Take orders accurately and relay them efficiently to kitchen and bar staff.
- Ensure timely service and proper sequence of courses.
- Check with guests to ensure satisfaction; handle minor complaints diplomatically.
- Suggest food and beverage pairings; upsell specials and premium items.

Team Coordination:

- Supervise and support waiters, stewards, and bus staff during service.
- Conduct pre-service briefings, assign sections, and ensure grooming standards.
- Train new service team members in service etiquette and sequence.
- Monitor floor operations and step in when needed to maintain service flow.

Operational Support:

- Ensure table settings and presentation meet fine-dining standards.
- Monitor cleanliness and ambiance of dining area.
- Coordinate with the kitchen and bar to ensure prompt order delivery.
- Maintain POS accuracy and ensure billing is error-free.

**Requirements**:

- 2-4 years of experience in a restaurant or hotel as a senior waiter or captain.
- Strong knowledge of service etiquette, food & beverage pairing, and restaurant SOPs.
- Ability to lead by example and work under pressure.
- Excellent communication, team coordination, and guest service skills.
- Knowledge of POS systems and billing procedures.
- Diploma or degree in Hotel Management or Hospitality (preferred).

**What We Offer**:

- Competitive salary + service charge/incentives
- Growth opportunities into supervisor or assistant manager roles
- Positive and structured work environment
- Training and skill development programs
- Staff meals and uniforms provided

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Work Location: In person

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