Sales Coordinator

**URGENT HIRING ||** **Sales Coordinator / Sales Executive || Mumbai**

**Profile - Sales Coordinator / Sales Executive**

**Experience
- Min 2 year**

**Ctc
- (Depend on the interview)**

**Location: Mumbai**

**Working Days
- 6 days ( 9.30 am to 6.00 pm)**

**Job Description: Sales Coordinator / Sales Executive (Machine Spares & Service Department)**

**Position Overview**: The Sales Coordinator / Sales Executive in the Machine Spares Department is responsible for managing and coordinating sales activities related to spare parts for industrial machinery. This role requires a keen understanding of both sales processes and the technical aspects of machine parts. The individual will work closely with customers, sales teams, in-house production team and suppliers to ensure timely and efficient service, aiming to increase sales, customer satisfaction, and company profitability.

**Key Responsibilities**:

- **Sales Support & Coordination**:

- Assist in managing the sales pipeline and monitor customer inquiries, providing timely responses to their needs.
- Coordinate with the internal sales and technical teams to provide accurate quotes and ensure the availability of machine spares.
- Maintain and update customer records, including orders, pricing, and service details in the CRM system.
- **Order Processing**:

- Process and manage sales orders from clients, ensuring that orders are accurately entered and delivered within deadlines.
- Collaborate with the inventory and logistics teams to ensure the timely fulfillment of orders and resolve any issues related to stock or delivery.
- **Customer Relationship Management**:

- Build and maintain strong relationships with customers, understanding their needs and offering appropriate solutions.
- Provide after-sales support, follow up on order statuses, and resolve customer issues or complaints in a professional and timely manner.
- Coordinate with the technical team to ensure that machine spares are properly matched with customer specifications.
- **Product Knowledge**:

- Stay updated with the latest product offerings, technical specifications, and industry trends in machine spares.
- Provide advice on the selection of appropriate spare parts based on customer requirements.
- **Sales Reporting & Analysis**:

- Prepare regular sales reports, including order status, customer feedback, and sales performance metrics.
- Analyze sales trends, identify opportunities for growth, and contribute to the development of sales strategies.
- **Market Research & Prospecting**:

- Identify and prospect potential clients in need of machine spares, expanding the customer base through various channels (cold calling, referrals, online research).
- Gather competitor information and market trends to enhance the company’s competitive advantage in the market.
- **Collaborative Efforts**:

- Work closely with the technical, logistics, and procurement teams to ensure smooth operations and customer satisfaction.
- Support marketing efforts by promoting machine spares offerings through different channels and creating promotional materials as needed.

**Qualifications and Skills**:
**Education**:

- Bachelor's degree in Business, Sales, Engineering, or a related field (preferred).

**Experience**:

- Previous experience in sales or coordination, particularly in the spare parts or industrial machinery sector, is highly preferred.
- Familiarity with Microsoft office, sales software, and order processing tools.
- Ability to quickly learn new products and understand technical specifications.

**Skills**:

- Strong communication and interpersonal skills to interact effectively with customers, suppliers, and internal teams.
- Excellent organizational and multitasking abilities.
- Fluent in communicating in English & hindi
- Attention to detail in order processing and customer documentation.
- Problem-solving skills and ability to handle customer inquiries or complaints professionally.

**Additional Competencies**:

- Ability to work under pressure and meet sales targets.
- Team-oriented but also capable of working independently.
- Knowledge of basic sales principles and practices.

**Working Conditions**:

- Full-time position, office-based with occasional travel required for client visits and site meetings.
- Flexible working hours, depending on customer needs and project timelines.

Pay: Up to ₹420,000.00 per year

Schedule:

- Day shift

Application Question(s):

- How much you have an experience into Sales ?
- How much you have an experience into Machine Spares Sales ?
- How much your current CTC ?
- How much your expected CTC ?
- How much your notice period ?

**Education**:

- Bachelor's (required)

**Experience**:

- B2B sales: 2 years (required)
- Lead generation: 2 years (required)
- Order Processing: 2 years (required)
- Customer Relationship Management: 2 years (required)

**Language**:

- English (required)

Work Location: In person