Quality Trainer

2 weeks ago

Mumbai, India Mirum Digital Pvt. Ltd. Full time

**Job Purpose**:

- To develop, document and conduct training on social media tool
- To develop, document and conduct training on social media monitoring processes
- To take initiatives in the field of training in social media monitoring space

**Responsibilities**
- Create training modules in social media monitoring tool
- Create training modules for the social media processes new/ existing
- Create test papers for the team member related to above mentioned space
- Conduct training for the social media monitoring tool and processes for new hires and refresher training for existing team
- Develop and conduct other initiatives related to Social / New Media monitoring
- Update yourself on the most recent developments and new tools to enhance teams knowledge

**Work experience**
- 2-3 years of experience as Trainer preferable in a KPO / BPO or in service industry.
- Extremely proficient with communication tools (PowerPoint, word) and able to pick up tools quickly
- Excellent English communications skills both orally and written
- Good understanding of participatory methods in learning and strong facilitation skills
- Organized, structured and good in planning own work
- Strong analytical/and problem solving skills
- Demonstrable commitment to team work
- Social Media knowledge will be preferable

**Education qualification**
- Any diploma in training will be preferred

Willing to work in shifts and flexible hours at crucial times. No night shifts

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