Quality and Trainer
9 hours ago
**Job Title**: QA cum Trainer
**Location**: Thane, Mumbai (Work from Office)
**Work Schedule**:
- Initial: 6 days working | Day shift
- Later: 5 days working | Rotational shift & rotational week offs
**Job Summary**:
**Key Responsibilities**:
- Conduct Quality Audits and evaluations (paper-based and recorded) for outbound sales teams
- Identify training needs (TNI/TNA) and assist in delivering refresher or upskilling training sessions
- Support Train-the-Trainer (TTT) programs and coordinate with training teams as needed
- Analyze call quality and performance data using QC tools
- Prepare and present quality reports and actionable insights to stakeholders
- Collaborate with operations to improve agent performance and process adherence
**Key Requirements**:
- **Minimum 2 years** of experience in QA (preferably in Outbound Sales)
- Exposure to **Training, TNI, TNA, and TTT** - process trainer certification not mandatory
- Proficient in **QC tools**, audits, scorecards, and **quality reporting**:
- Strong analytical and interpersonal skills
- **Fluent in**:
- English
- Hindi
- Marathi **or** Gujarati
Thanks & Regards
Deepanshi Kansal || Consultant || 8595618481
**Job Types**: Full-time, Permanent
Pay: ₹450,000.00 - ₹550,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Language**:
- English (preferred)
Work Location: In person
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