QA Trainer

5 days ago

Mumbai, India Wizaltia HR Solutions Pvt Ltd Full time

We are looking for a dynamic Call Center Trainer to join our company. In this role, you’ll be responsible for scheduling and conducting training sessions for both new and experienced team member, managing the Call Quality, and supporting employees to keep productivity up.

To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills.

QA Cum Trainer Responsibilities:

- Preparing procedures and policies regarding sales techniques and appropriate agent
- conduct.
- Scheduling and conducting training sessions on various topics to prepare and support new
- employees.
- Training experienced employees on new or updated procedures to improve their
- performance.
- Observing the daily operations of employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress
- reports.
- Ensuring employees keep up their productivity and maintain high levels of customer
- satisfaction.
- Will be in charge Call Quality Control.

**Salary**: ₹400,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

Ability to Commute:

- Mumbai Suburban, Maharashtra (required)

Ability to Relocate:

- Mumbai Suburban, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 7845742887

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