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Vna Trainer/ Process Trainer

2 weeks ago


Navi Mumbai, India Talific Consulting Services Full time

From 2 to 5 year(s) of experience
- ₹ 3,00,000 - 6,50,000 P.A.
- Navi Mumbai, Mumbai (All Areas)-
or

**Roles and Responsibilities**
- Responsible for the planning and delivery of voice training and relevant client domain requirements
- Conduct periodic training needs analysis for voice skills and collection efficiency
- Floor intervention for performance improvement
- Review, maintain and upgrade training material
- Oversee the workflow for the trainers reporting into him/her across TSI locations
- Review weekly reports from both Internal and External trainers
- Guide new trainers in the day to day responsibilities and conduct TTT
- Working with Operations & Quality team to identify TNA and working on refresher plans
- Planning of training batch schedules
- Ensure training resources are in place
- To deliver training sessions in adherence with manuals and rigid training schedules
- Provide weekly training reports to the management as well as Business Units
- Review manuals on a periodic basis to ensure it is in line with current trends
- Conduct Development training
- Employee should not be in any active counseling
- Domain experience of at least 2 years as Voice and Accent trainer
- New hire V & A training with domain specific intervention
- Should have obtained minimum 3 rating in the last 2 appraisal cycle
- Role:_Voice & Accent Trainer
- Salary:_ 3,00,000 - 6,50,000 P.A.
- Industry:_Financial Services
- Functional Area:_Teaching & Training
- Role Category:_Corporate Training
- Employment Type:_Full Time, Permanent
- Key Skills- Accent Training- TrainingProcess TrainingVNA TrainerVoice ProcessInternational Process- Skills highlighted with ‘‘ are preferred keyskillsEducation
- UG:_Any Graduate

**Company Profile**:
Talific Consulting Services Pvt. Ltd.

Client is dealing with Financial Servicers, account Receivables and student loan Servicing.
- Company Info- X- Contact Company:_Talific Consulting Services Pvt. Ltd.