Customer Relationship Executive

2 days ago

Kochi Kerala, India CBTech Full time

**CUSTOMER RELATIONSHIP EXECUTIVE (FEMALE)**
- On a day-to-day basis, you'll manage assigned clients with care, making sure they receive timely access to our services, while building and sustaining strong, long-lasting relationships.
- Scheduling and facilitating client meetings, and engaging in cold calling and business development initiatives.
- Ultimately, your goal is to create smiles for our clients through responsive, attentive service and a relentless commitment to their satisfaction.

**KEY RESPONSIBILITIES**:

- Service assigned clients on a day-to-day basis, addressing their needs and ensuring consistent, support.
- Ensure timely delivery of all services promised to clients.
- Build and maintain strong, long-lasting client relationships through excellent communication and, service.
- Handle choice filling and course selection assistance based on student preferences and eligibility.
- Maintain student records and documentation in digital and physical formats.
- Coordinate with the admissions team and provide support throughout the student admission cycle.
- Address data discrepancies and ensure high data accuracy.
- Schedule and facilitate online meetings with clients, ensuring a seamless virtual experience.
- Conduct sales cold calls and engage in business development activities to attract and convert new leads.

**REQUIRED SKILLS**:

- Proficiency in Microsoft Excel
- Strong communication skills
- Excellent listening skills — ability to understand client problems or queries and suggest appropriate solutions.
- Proven experience in customer service or a similar client-facing role.
- Strong problem-solving skills with the ability to respond effectively in real time.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction.
- Familiar with educational portals and admission processes
- Ability to work with speed and accuracy under mínimal supervision.

**QULIFICATION & EXPERIENCE**:

- A bachelor's degree in a related field
- Minimum 1 year of experience in data entry**,**especially in the context of student admissions.
- Familiar with educational portals and admission processes.
- Ability to work with speed and accuracy under mínimal supervision.
- Excellent interpersonal skills with a customer-first mindset focused on delivering satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

**Education**:

- Bachelor's (preferred)

Work Location: In person

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