Customer Relationship Executive

2 weeks ago

Kochi Kerala, India Xenofolix Full time

A Customer Relations Executive plays a vital role in managing clients and ensuring a smooth experience

**Duties and responsibilities**
- Work with the sales and marketing team to maximize revenue through strategic planning and promotions
- Promote additional services, upgrades, or amenities to enhance the client experience.
- Generate reports on leads, closing, appointments and patient feedback
- Provide information on package deals, promotions, and special offers.
- Stay informed about the clinics facilities, services, and policies.
- Keep track of dates of procedures and update the reservation system accordingly.
- Ensure accuracy in billing.
- Coordinate with front desk and other departments to ensure a seamless patient experience.
- Relay requests or requirements to relevant departments.
- Participate in training programs to enhance knowledge and skills.
- Utilize CRM tools to maintain a database of client information and preferences.
- Foster positive relationships with all patients and clients
- Be flexible in handling last-minute changes and adjustments
- Solicit feedback from patients and report any recurring issues or suggestions to management.

A Customer Relations Executive in should have excellent communication skills, attention to detail, and a client-centric approach to ensure a positive experience for clients. Additionally, knowledge of healthcare systems and a good understanding of the clinic’s policies, standards and ethics are essential

**-Minimum 1 year experience.**
- A graduate degree and experience in sales and marketing
- Experience in healthcare is a plus
- Strong presentation skills
- Passion persistent ability to communicate with people at all level
- Confident, self starter & presentable personality.
- Positive attitude for meeting new people.
- Someone who enjoys doing sales
- Client friendly approach

**Benefits**

We offer competitive salary as well as a comprehensive benefit package which includes but is not limited to:

- Yearly rise in salary
- Festival bonus
- Target incentive
- Salary raise based on performance not limited to the annual raise

**For further information contact via phone**
**-9207778413**
**-9645771770**

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

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