Customer Service Executive

3 days ago

Mathura, India DEVICE LIFE Full time

**Key Responsibilities**:

- Resolve customer issues and complaints with empathy and efficiency.
- Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with other departments to resolve complex customer issues.
- Keep detailed records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and suggest improvements.
- Meet or exceed performance metrics and customer satisfaction goals.

**Qualifications**:

- High school diploma or equivalent; a bachelor's degree is preferred.
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using customer service software and Microsoft Office Suite.
- A positive attitude and a strong commitment to providing exceptional customer service.

**Job Types**: Full-time, Permanent

Pay: ₹10,500.00 - ₹17,500.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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