Coustomer Care Executive

2 days ago

Mathura, India Okie placement services private limited Full time

customer care executive's job is to manage customer interactions, resolve complaints, and provide information about products and services. They also work to improve customer satisfaction and loyalty. Responsibilities Handle customer concerns: Respond to customer inquiries and complaints in a timely manner Provide information: Provide information about products and services Resolve complaints: Adhere to Service Level Agreement (SLA) deadlines to resolve customer complaints Process orders: Process orders and transactions Analyze feedback: Analyze customer feedback and form reports Implement strategies: Implement strategies to improve customer satisfaction and loyalty Inform customers: Inform customers of upcoming promotions or deals Establish rapport: Establish a positive rapport with customers in person or via phone Skills Problem solving: Identify problems, brainstorm, and analyze answers Communication: Communicate clearly and actively listen Empathy: Understand another person's emotions and perspective Patience: Be patient with customers Adaptability: Adjust to changing circumstances Emotional intelligence: Be emotionally intelligent Writing skills: Have good writing skills

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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