Air Import Customer Service
5 days ago
Air Import Customer Service
Location : Andheri
Experience - 2 to 5 Years
Industry - Freight Forwarding
Key Responsivities:
- Coordinate with flight planning and internal teams to ensure timely and efficient cargo operations.
- Monitor and manage shipment queues, following up until successful delivery to the destination.
- Execute offload procedures in the system and promptly notify clients of any reschedules or actions taken.
- Respond to customer inquiries with appropriate solutions, ensuring a high level of customer satisfaction.
- Track and report cargo movements using hand-held scanners and digital tracking systems.
- Ensure shipment documentation is accurate and compliant with regulatory standards.
- Conduct cargo inspections before dispatch or delivery, identifying and reporting any damages.
- Support other departments by compiling reports, statistics, and operational data when required.
- Build lasting relationships with clients through effective communication and problem-solving.
*Required Skills:*
- Strong analytical and planning abilities
- Effective problem-solving and decision-making skills
- Excellent communication and judgment under pressure
- Expertise in Customer Relationship Management (CRM)
- Experience with shipment tracking and cargo queue management
Pay: ₹350,000.00 - ₹450,000.00 per year
Work Location: In person
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