Import Export Customer Service

5 days ago

Navi Mumbai Maharashtra, India accurate hire Full time

**ROLE TASK - FREIGHT FORWARDING PRICING & CS**
- **PRICING**:

- Share the RFQ as per the customer requirement for (Ocean & Air, Import / Export)
- **OCEAN EXPORT**:

- OCEAN EXPORT FLC - SHIPPING LINE / VENDORS
- OCEAN EXPORT LCL - COLOADERS
- **AIR SHIPMENTS**:

- AIR EXPORT - IATA
- Check for the Lowest rate with Every 2 to 3 shipping line / Vendors / IATA (for Ocean / Air)
- Rate Negotiation with 2 to 3 shipping line / Vendors / IATA / Overseas Agents
- Submit the quotation to shipper
- Submit the quotation to Consignee
- Taking follow-up for Nomination confirmation or ask for the indication.
- Checking for the cargo readiness date and place the booking accordingly.
- Place booking request to Shipping line / Vendor / IATA / Overseas Agent
- Follow up for the booking copy with Shipping line / Vendor / IATA / Overseas Agent
- Sharing the Booking copy with Shipper / CHA for Export and Consignee for Import shipment
- **Customer Service**:

- **Export Customer Service**:

- TRACKING STATUS OF EMPTY CONTAINER PICKUP WITH CHA/TRANSPORTER
- TRACKING STATUS OF STUFFING CARGO AT FACTORY / CFS
- PREPARING BL DRAFT AND SHARING WITH SHIPPER
- TAKING CONFIRMATION OF BL DRAFT FROM SHIPPER
- FOLLOWUP FOR SI SUBMISSION BEFORE SI CUTOFF DATE
- FOLLOWUP WITH CHA FOR FORM 13 SUBMISSION AND CONTAINER GATE IN BEFORE GATE CUTOFF DATE AND TIME
- FOLLOWUP FOR TAX INVOICE WITH SHIPPING LINE / VENDORS / CO-LOADER / IATA
- TRACKING CONTAINER STATUS
- FOLLOWUP FOR FINAL SEAWAY, ORIGINAL, TELEX BL COPY FROM SHIPPING LINE / VENDORS / CO-LOADER / IATA
- SHARING FINAL BL TO THE CUSTOMERS
- TAKING FOLLOWUP FOR DAP / DDP SHIPMENTS WITH VENDORS / IATA / OVERSEAS AGENTS
- UPDATING SHIPMENT STATUS TO SHIPPER
- PREPARING DG CARGO DRAFT BL
- **DSR**:

- DAILY MAINTAINING DSR
- DAILY MAINTAINING RFQ SHEET
- SHARING DSR TO PRETICULAR CUSTOMER ON DAILY BASIS 06:30PM
- **COST SHEET**:

- PREPARING COST SHEET FOR ALL TYPE OF SHIPMENTS
- **ACCOUNT & BILLING**:

- SHARING FINAL TAX INVOICE TO ACCOUNTS / BILLING TEAM FOR ARRANGING THE FINAL BILL
- FOLLOWUP FOR SHIPPING LINE / VENDORS / OVERSEAS AGENT / IATA AGENTS - PAYMENT WITH OUR ACCOUNTS TEAM
- MANAGING VENDORS CREDIT PERIOD
- COURIER PDC CHEQUE OR SHARING UTR DETAILS TO SHIPPING LINE / VENDORS / OVERSEAS AGENTS / IATA
- **MONTHLY REVENUE REPORT**:

- PREPARING MONTHLY REVENUE REPORT - Export)
- MAINTAINING TASK SHEET

**Job Types**: Full-time, Permanent

**Salary**: ₹40,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Navi Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9324875779

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