Customer Service Assistant

4 days ago

Mumbai Maharashtra, India SimplyTrip Full time

**A. About SimplyTrip**

SimplyTrip is a leading Premium Bus and Luxury Car Rental Company operating in Mumbai, Pune, and Delhi. With a vision to become a top Pan-India travel brand, SimplyTrip is dedicated to delivering unparalleled service experiences, ensuring every journey is comfortable, reliable, and memorable.

**B. Role Overview**

As a **Customer Service Executive**, you will play a pivotal role in ensuring exceptional customer experiences throughout their journey—from booking to trip completion. This role extends beyond standard customer support, offering opportunities to take ownership of key processes such as booking management, query resolution, and complaint handling.

**C. Mission**

To execute, manage, and resolve customer issues and queries with professionalism, courtesy, and efficiency, ensuring a seamless travel experience.

**D. Key Responsibilities**
- Achieve and maintain a **Customer Satisfaction (CSAT) score of 93% or higher** by Month 3.
- Ensure smooth and hassle-free travel experiences for all customers.
- Resolve customer complaints within defined timelines to uphold high service standards.
- Provide prompt responses to customer inquiries across calls, chats, and other communication channels.

**E. Why Join Us?**
- Be part of a dynamic, youthful startup building a Pan-India travel brand.
- Enjoy ownership of diverse responsibilities, including customer interactions, payment processes, and operational improvements.
- Benefit from **mentorship opportunities**, professional growth, and leadership pathways.
- Thrive in a collaborative and celebratory work culture that values and rewards contributions.
- Access fast-track **internal promotion opportunities** for high performers.

**F. Skills & Requirements**
- **Experience**: At least 1 year of telephonic customer service experience.
- **Education**: Minimum 12th pass or equivalent (English medium preferred).
- **Languages**: Proficiency in English (written and verbal); additional languages are a plus.
- **Soft Skills**:

- Strong interpersonal and communication skills.
- High level of empathy, patience, and customer focus.
- Ability to multitask and manage time effectively.

This role offers an exciting opportunity to grow beyond traditional customer service, fostering skills in leadership, process management, and operational execution. If you’re passionate about delivering exceptional service and looking for a challenging role in a fast-growing travel startup, SimplyTrip is the place for you.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift

Application Question(s):

- Where do you stay in Mumbai?
- How much is last/current salary package (per month)?

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Representative

    2 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...

  • Customer Service Assistant

    2 weeks ago

    Mumbai, Maharashtra, India Senses Full time

    Company Description Senses is a men's clothing brand that offers timeless style and quality craftsmanship. Our collection of T-shirts, trousers, and polos combines classic elements with contemporary flair to meet the needs of today's modern man. Made from premium materials, our products feature tailored fits, ensuring comfort and confidence for any occasion....

  • Customer Service Executive

    4 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Aimplus Staffing Service Pvt Ltd Full time

    As an Inbound Customer Service Representative specializing in query resolution, you will play a crucial role in ensuring a positive customer experience by addressing incoming queries, concerns, and issues. Your primary responsibility will be to provide accurate and timely resolutions through effective communication and problem solving skills. Key...

  • Customer Service Assistant

    23 hours ago

    Navi Mumbai, India HIRD LLC Full time

    **Customer Service Associate duties and responsibilities** - Assisting customers with emergency problems or unexpected situations - Providing solutions for customer problems - Ensuring customer issues are resolved in a timely manner - Developing and maintaining customer relationships - Maintaining records of customer interactions - Providing overall great...

  • Customer Service Assistant

    23 hours ago

    Mumbai, India GlobalWeSource Full time

    **Job Title - Customer Service Assistant** **Banking Process ( VOICE )** **Great Opportunity** **5 days working** **Excellent Communication skills required** **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹25,000.00 - ₹33,000.00 per month **Benefits**: - Commuter assistance Schedule: - Evening shift - Morning shift - Night...

  • Customer Service Assistant

    3 days ago

    Mumbai, India Yash Consultant Full time

    **Responsibility**: The Customer Service executive will act as a liaison to provide product and service information to the customers. To handle calls in a consistently polite, professional and efficient manner. Will also assist customers in helping resolve their query and complaints promptly. - Handling queries/requests pertaining to product and service for...

  • Service & Store Assistant

    23 hours ago

    Nagpur, Maharashtra, India Sath Outsourcing Service pvt. Ltd. Full time

    **Urgently Hiring: Service & Store Assistant** **Location**: Ramdaspeth **Qualification**: B.Com or any graduate with experience in stock & service department **Experience**: 2 to 5 years in a similar role **Responsibilities**: ✔ Customer service ✔ Maintaining store reports ✔ Stock management **Working Hours**: 10:00 AM - 7:30...

  • Customer Service Assistant

    3 days ago

    Mumbai, India Onesource Atreus Full time

    *Urgent Hiring* *Kotak Mahindra Bank [Thane]* *CEC Officer - Inbound - Retail Liabilities* *Graduate Fresher Can also apply* - Department Customer Experience Center Location: - Thane Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager - 1-2 years with 6 months which should to be in customer service role - Understanding...

  • Customer Service Assistant

    3 days ago

    Mumbai, Maharashtra, India Shop Away Full time

    Title: - Customer Service ( Blended process) Location: - Mumbai ( Andheri) **Eligibility - Only Graduate** Work Day - Monday - Saturday **( Day shift)** Salary - 20000 - 27000 **in hand** Yearly Bonus up to 30k-50k **Need Excellent Communication in Excellent** Min 6 months experience in customer service Solve the quires regarding the mutual fund,...

  • Customer Service Assistant

    2 days ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    **Job Opening: Customer Service Executive - International BPO** **Position Details**: - **Job Title**: Customer Service Executive - **Location**: Mumbai - **Employment Type**: Full-time (Work from Office) - **Shifts**: Rotational/Night Shifts (Any 9 hours within the below time frames) - US Shift: 05:30 PM - 10:30 AM - UK Shift: 11:30 AM - 03:00 AM -...