Customer Service Assistant

5 days ago


Mumbai, India Onesource Atreus Full time

*Urgent Hiring* *Kotak Mahindra Bank [Thane]* *CEC Officer - Inbound - Retail Liabilities* *Graduate Fresher Can also apply* - Department Customer Experience Center Location: - Thane Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager - 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage - *Key requirement* To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Shift Timings : *Rotational* Males - 24*7, Females - 7 am to 8 pm (Any 9 hours) - Flexible to get scattered 8 Week Offs in a month with 9hours shift - Salary : Up to 3,00,000 LPA - Age - Up to 30 years - No transportation facility. - Transportation boundaries : Kurla - Kalyan (Can consider Ulhasnagar, Ambernath, Badlapur), Airoli to Seawoods. *No western line* - Rounds of Interview : HR, TL, Team Manager round. **Job Types**: Full-time, Fresher **Salary**: Up to ₹300,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift **Education**: - Bachelor's (required) **Experience**: - Customer service (voice): 1 year (preferred) **Language**: - English (preferred) **Speak with the employer** +91 9137012988



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