Customer Service Executive

4 days ago

Ghansoli Navi Mumbai Maharashtra, India Aimplus Staffing Service Pvt Ltd Full time

As an Inbound Customer Service Representative specializing in query resolution, you will play a crucial role in ensuring a positive customer experience by addressing incoming queries, concerns, and issues. Your primary responsibility will be to provide accurate and timely resolutions through effective communication and problem solving skills.

Key Responsibilities
- Receive and manage inbound calls from customers seeking assistance with product-related queries, concerns, or issues.
- Demonstrate professionalism and a customer-centric approach in all interactions.
- Analyze and understand customer queries to provide accurate and timely resolutions.
- Research and gather information to effectively address customer concerns.
- Troubleshoot and resolve issues through effective problem-solving techniques
- Develop a comprehensive understanding of the products or services offered by the company.
- Stay updated on product features, specifications, and any changes in policies or procedures.
- Communicate clearly and effectively with customers, ensuring a positive and empathetic interaction.
- Provide information in a concise and easy-to-understand manner.
- Provide feedback to relevant departments regarding common customer concerns.Strive to meet or exceed customer satisfaction targets.
- Proactively identify opportunities to enhance the overall customer experience.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,682.44 - ₹32,716.31 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (required)

Ability to Commute:

- Ghansoli, Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Ghansoli, Navi Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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