Customer Service Executive

2 weeks ago

Ghansoli Navi Mumbai Maharashtra, India Aimplus Staffing Service Pvt Ltd Full time

As an Inbound Customer Service Representative specializing in query resolution, you will play a crucial role in ensuring a positive customer experience by addressing incoming queries, concerns, and issues. Your primary responsibility will be to provide accurate and timely resolutions through effective communication and problem solving skills.

Key Responsibilities
- Receive and manage inbound calls from customers seeking assistance with product-related queries, concerns, or issues.
- Demonstrate professionalism and a customer-centric approach in all interactions.
- Analyze and understand customer queries to provide accurate and timely resolutions.
- Research and gather information to effectively address customer concerns.
- Troubleshoot and resolve issues through effective problem-solving techniques
- Develop a comprehensive understanding of the products or services offered by the company.
- Stay updated on product features, specifications, and any changes in policies or procedures.
- Communicate clearly and effectively with customers, ensuring a positive and empathetic interaction.
- Provide information in a concise and easy-to-understand manner.
- Provide feedback to relevant departments regarding common customer concerns.Strive to meet or exceed customer satisfaction targets.
- Proactively identify opportunities to enhance the overall customer experience.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,682.44 - ₹32,716.31 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (required)

Ability to Commute:

- Ghansoli, Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Ghansoli, Navi Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

  • Customer Service Executive

    2 weeks ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Service Executive

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**Urgently hiring for Customer Service Executive profile for Domestic BPO.**_ - **Key responsibilities**:_ - Managing incoming calls and customer service inquiries. - Keeping records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken. - _H.S PASS / ANY GRADUATE CANDIDATE CAN APPLY_ - _Good...

  • Customer Service Executive

    1 week ago

    Ghansoli, Navi Mumbai, Maharashtra, India Employee Table Full time

    **Urgent Hiring: Customer Service Executive - UAE Collections Process** **Location**: Ghansoli, Navi Mumbai **Shift Timing**: 10:30 AM to 7:30 PM **Work Days**: 6 days a week (Sunday fixed off) **Salary and Incentives**: - Up to ₹24,000 in-hand for experienced callers - Unlimited performance-based incentives **Requirements**: - Prior experience in...

  • Customer Service Executive- Banking

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India Tech Mahindra Full time

    **Customer Service Executive : Banking Process** **AGE: 35 & below.** **Location** : Ghansoli, Navi Mumbai We are hiring experienced Customer Service Executives in Internet Banking and Corporate banking domains. **Requirements**: - Graduation Mandatory - Minimum 6 months Banking Experience - excellent communication skills - Voter ID/ Driving License -...

  • Customer Service Executive

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**Urgently hiring for Customer Service Representative profile for Domestic BPO in Mumbai.**_ - **Job responsibilities**:_A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service inquiries. Providing information about products...

  • Customer Service Executive

    6 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**Urgently hiring for Customer Service Representative profile for Domestic BPO.**_ - **Key responsibilities**:_ - Managing incoming calls and customer service inquiries. - Keeping records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken. - _H.S PASS / ANY GRADUATE CANDIDATE CAN APPLY_ -...

  • Customer Service Representative

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Assistant

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹22,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher...

  • Customer Service Representative

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Representative

    6 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...