Customer Service Representative

21 hours ago

Ghansoli Navi Mumbai Maharashtra, India TCM Services Pvt Ltd Full time

**Customer Support Representative - US Process**

**Executive CSR - Multiple Openings**

**About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra, India.

**About the Role - ** We are aggressively looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a Customer Support Representative to connect with prospective clients in the US and ensure they are provided with the right information to collaborate with TCM.

The requirements are to fill multiple openings within the CSR division right from individuals with basic and minimum experience in a client/ customer engaging role to individuals who have managed a team of CSR’s in the past.

Individuals with experience in planning, coordinating and analyzing data would be a bonus.

**Responsibilities -**

**Executive - CSR (0- 2 years of experience)**
- Handling inbound and outbound calls.
- Receive calls and record significant information.
- Address problems and requests by transmitting information or providing solutions.
- Enter data in the computer system and maintain logs, activities and other information.
- Identify the needs of Driver & Brokers, resolve issues, and provide solutions.
- Maintain good customer relations

**Required Skills & Experience**
- Relevant experience in a customer contacting role with ability to negotiate terms and conditions
- Excellent Communication Skills (Written & Verbal)
- Job role requires working in Early morning shift (7am - 5pm)
- Strong Work Ethics
- Good Listening Skills
- Excellent Interpersonal skills
- Strong prioritization skills and works with a sense of urgency, ability to know how to operate with a sense of urgency in a fast-paced and changing environment
- Ability to Multitask
- Data Management skill - MS Office (Word, excel, PPT and Outlook)
- Willing to commute to Navi Mumbai (Millennium Business Park, Mahape)

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Fixed shift
- Morning shift

Application Question(s):

- Are you comfortable with early morning shifts? (7am - 5pm)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...

  • Customer Service Representative

    22 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...

  • Customer Service Representative

    1 week ago

    Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Representative

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Representative

    1 week ago

    Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Representative

    3 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Representative

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India Work Benches Technologies Full time

    **Job Title - ** Customer Service Representative **Freshers can apply** **Job Summary -** **Responsibilities -** - Lead Generation - Voice process - Handling the customer - Resolving the issues of the customer - Time management skills - Problem-solving skills **Requirements -** - Has passed 12th from a recognized board **Languages -** - Hindi -...

  • Customer Service Representative

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Care Service Representative

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India Web Stars Full time

    **Job Title**: Customer Care Service Representative **Requirements**: - Minimum qualification of 12th pass, maximum qualification of graduation - Rotational off - Day rotational shift **Job Types**: Full-time, Regular / Permanent **Salary**: ₹11,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay...

  • Customer Service Representative

    6 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...