Process Associate Required for International Inbound BPM

22 hours ago

Salt Lake Kolkata West Bengal, India MDG Star Overseas Full time

**This is Not a Technical JOB BE ,BTECH, BCA, please donot Apply.**

**Job Title**: Customer Support Executive - International Inbound Process
**Location**: kolkata

**Job Type**: Full-Time
**Shift**: Rotational / Night Shift (depending on region)
**Experience**: 0- 6 months
**Industry**: BPO / KPO / Customer Service

**Job Summary**:
**Key Responsibilities**:

- Handle inbound customer calls professionally and efficiently.
- Resolve customer issues, complaints, or queries related to products/services.
- Provide accurate, valid, and complete information using the right tools and methods.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Meet or exceed individual and team performance targets (AHT, CSAT, FCR, etc.).
- Keep records of customer interactions, process customer accounts, and file documents.

**Required Skills**:

- Excellent verbal and written communication skills in English.
- Strong listening and problem-solving skills.
- Ability to handle pressure and meet deadlines in a fast-paced environment.
- Basic computer knowledge and typing skills.
- Flexibility to work in night shifts and rotational weekly offs.
- Willingness to learn and adapt to new processes and systems.

**Eligibility Criteria**:

- Minimum Qualification: Graduation
- Prior experience in an international BPO/Call Center will be an added advantage.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Transport facilities (as per company policy).
- On-the-job training and career development opportunities.
- Supportive work environment with global exposure.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

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