Process Associate Required for International Inbound BPM

1 day ago

Salt Lake Kolkata West Bengal, India MDG Star Overseas Full time

**This is Not a Technical JOB BE ,BTECH, BCA, please donot Apply.**

**Job Title**: Customer Support Executive - International Inbound Process
**Location**: kolkata

**Job Type**: Full-Time
**Shift**: Rotational / Night Shift (depending on region)
**Experience**: 0- 6 months
**Industry**: BPO / KPO / Customer Service

**Job Summary**:
**Key Responsibilities**:

- Handle inbound customer calls professionally and efficiently.
- Resolve customer issues, complaints, or queries related to products/services.
- Provide accurate, valid, and complete information using the right tools and methods.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Meet or exceed individual and team performance targets (AHT, CSAT, FCR, etc.).
- Keep records of customer interactions, process customer accounts, and file documents.

**Required Skills**:

- Excellent verbal and written communication skills in English.
- Strong listening and problem-solving skills.
- Ability to handle pressure and meet deadlines in a fast-paced environment.
- Basic computer knowledge and typing skills.
- Flexibility to work in night shifts and rotational weekly offs.
- Willingness to learn and adapt to new processes and systems.

**Eligibility Criteria**:

- Minimum Qualification: Graduation
- Prior experience in an international BPO/Call Center will be an added advantage.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Transport facilities (as per company policy).
- On-the-job training and career development opportunities.
- Supportive work environment with global exposure.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

  • Process Associate Required for International Inbound BPM

    1 day ago

    Salt Lake, Kolkata, West Bengal, India MDG Star Overseas Full time

    **This is Not a Technical JOB BE ,BTECH, BCA, please donot Apply.** **Job Title**: Customer Support Executive - International Inbound Process **Location**: kolkata **Job Type**: Full-Time **Shift**: Rotational / Night Shift (depending on region) **Experience**: 0- 6 months **Industry**: BPO / KPO / Customer Service **Job Summary**: **Key...

  • Process Associate

    3 days ago

    Salt Lake, Kolkata, West Bengal, India Jais Jewellery Full time

    Job Title: Process Associate (Medical Billing - Night Shift) Location: Work from Office - Salt Lake, Sec V, Kolkata Shift: Night Shift (US Calling) (5.30pm - 7am) Any 9 hours **Salary**: ₹15,000 - ₹19,000 (Gross Salary) **Job Type**: Full-Time About the Role: We are hiring Customer Support Representatives (CSR) for our Medical Billing - Inbound...

  • Inbound Associate

    1 day ago

    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time ₹ 11,000 - ₹ 1,30,000 per year

    Urgent Hiring – Hindi Inbound Voice ProcessLocation: Sector V, Kolkata (Work from Office)Shifts: Day Evening & NightProcess: Hindi Inbound Voice SupportSalary: ₹11,000 In-hand | ₹13,000 CTC + Night AllowanceEligibility:Minimum 12th PassGood Hindi communication skillsImmediate joiners preferredIf you or your friends are looking for a stable job...

  • Process Associates

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    Urgent hiring for an MNC in Kolkata (Night Shift) Job position**:Process Associate** Job Perks: - Salary 13.8K to 17.8K (depending upon experience) - **Work from office**: - **Fixed weekend (Sat & Sun) off**: - Cab drop facility provided - **No Sales, No Target**: - Subsidised meals - PF & ESI available - **Attendance allowance (1k monthly)**: -...

  • Process Associates

    5 days ago

    Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    Urgent hiring for an MNC in Kolkata (Night Shift) Job position**:Process Associate** Job Perks: - Salary 13.8K to 17.8K (depending upon experience) - Work from office - **Fixed weekend (Sat & Sun) off**: - Cab drop facility provided - **No Sales, No Target**: - Subsidised meals - PF & ESI available - Attendance allowance (1k monthly) - Travel Allowance...

  • Sales Associate

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Wowser Technologies Pvt Ltd Full time

    **Now Hiring: Process Associate - Voice Process (International Inbound)** **Location**: SALT LAKE, SECTOR - 5 **Company**: Wowser Technologies PVT LTD **Joining**: Immediate **About Us** At Wowser Technologies, we believe in delivering exceptional customer experiences by combining innovation, speed, and service excellence. We are expanding our team and are...

  • Associate require for International Inbound

    3 days ago

    Kolkata, West Bengal, India Adeeba e Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company Description Adeeba e-Services Private LimitedAdeeba E services Pvt Ltd provides 24*7 Technical Support to USA customers regarding printers, routers, emails. and also provide website development services to national and International Business Job Description Desired skills :· 1 or 2 years experience in Inbound/Outbound Technical Support in...

  • Process Associate

    1 week ago

    Kolkata, West Bengal, India Ancile Technologies Pvt Ltd Full time

    **A Houston, Texas, USA based Logistics** **company is in need for Process Associates to work from our office in Kolkata** **and deal with its hiring program.** As a **Process Associate (Voice),**you will be responsible to deliver the following responsibilities**: - Handle inbound calls with utmost professionalism adhering to the call etiquettes of the...

  • International Voice Process Executive

    3 days ago

    Salt Lake, Kolkata, West Bengal, India Connect to learn Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Job Summary:We are looking for a dynamic and customer-focused International Voice Process Assistant to handle inbound and outbound calls for our global clients. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve queries efficiently.Key Responsibilities:Handle inbound and outbound calls for...

  • Process Associate

    1 day ago

    Kolkata, West Bengal, India Ancile Technologies Pvt Ltd Full time

    **A Houston, Texas, USA based Logistics** **company is in need for Process Associates to work from our office in Kolkata** **and deal with its hiring program.** As a **Process Associate (Voice),**you will be responsible to deliver the following responsibilities**: - Handle inbound calls with utmost professionalism adhering to the call etiquettes of the...