Process Associate

2 days ago

Salt Lake Kolkata West Bengal, India Jais Jewellery Full time

Job Title: Process Associate (Medical Billing - Night Shift)

Location: Work from Office - Salt Lake, Sec V, Kolkata

Shift: Night Shift (US Calling) (5.30pm - 7am) Any 9 hours

**Salary**: ₹15,000 - ₹19,000 (Gross Salary)

**Job Type**: Full-Time

About the Role:
We are hiring Customer Support Representatives (CSR) for our Medical Billing - Inbound Calling process. This is a non-sales role focused on assisting customers with billing inquiries and resolving issues professionally.

Key Responsibilities:
Handle inbound calls from US-based customers regarding medical billing.

Provide accurate and clear information while maintaining a high level of customer satisfaction.

Document all interactions and follow standard operating procedures.

Collaborate with internal teams to resolve customer concerns efficiently.

Maintain compliance with company policies and healthcare regulations.

**Requirements**:
Excellent English communication skills (verbal and written).

Ability to handle customer queries with patience and professionalism.

Willingness to work night shifts (US time zone).

Prior experience in customer service or medical billing is preferred but not mandatory.

Strong problem-solving and multitasking skills.

Perks & Benefits:
No Sales or Target-Based Work.

Free Cab Drop Facility (or ₹1,800 monthly reimbursement if cab facility is not used).

Provident Fund (PF) & Employee State Insurance (ESI) available.

Quarterly, Half-Yearly & Annual Performance Bonuses.

Meals available at subsidized rates.

How to Apply:
Join our team and build a stable career in a professional and rewarding environment

Pay: ₹15,000.00 - ₹19,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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