Field Service Executive

1 week ago

Mumbai, India Speedlabs - Teevra Edutech Pvt LTd Full time

About our Company

SpeEdLabs, founded by IIT/IIM alumni, is an adaptive practice platform that provides learners with artificial intelligence enabled personalized practice-based learning. Students of CBSE and ICSE boards from class 7th onwards can take advantage of the platform. The platform also helps students prepare for IIT JEE and NEET entrance exams.

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We are looking for a customer-oriented service representative.

Our Website

Role: Field Customer service executive

**Responsibilities**

1. Visit to the customers' place and solve their issues. **(Field Visit)**

2. Manage large amounts of incoming phone calls

3. Identify and assess customers’ needs to achieve satisfaction

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

6. Meet personal/customer service team sales targets and call handling quotas

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

8. Keep records of customer interactions, process customer accounts and file documents

9. Follow communication procedures, guidelines and policies

10. Take the extra mile to engage customers

**Requirements**

1. Proven customer support experience or experience as a Client Service Representative (Not required for freshers)

2. Track record of over-achieving quota (Not required for freshers)

3. Strong phone contact handling skills and active listening

4. Familiarity with CRM systems and practices

5. Customer orientation and ability to adapt/respond to different types of characters

6. Excellent communication and presentation skills

7. Ability to multi-task, prioritize, and manage time effectively

Also Visit

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have a laptop?
- Are you comfortable in visiting to the customers' place?

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

**Speak with the employer**
+91 6265466257

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