CRM-executive in a Real Estate

4 days ago

Kalyan, India Kohinoor Group Full time

**Job Summary**:
**Key Responsibilities**:

- Manage and maintain the CRM system (e.g., Salesforce, Zoho, HubSpot, etc.).
- Capture and update client information, track interactions, and monitor sales pipelines.
- Ensure timely follow-ups with leads, prospects, and existing clients.
- Coordinate between sales, marketing, legal, and post-sales teams to ensure seamless customer service.
- Schedule site visits and maintain proper records of customer interactions.
- Send regular updates to customers regarding project progress, documentation, and payments.
- Handle customer queries, concerns, and grievances with professionalism and escalate when necessary.
- Prepare MIS reports, sales dashboards, and client feedback analysis for management.
- Support post-sales activities including documentation, agreements, registration, and possession handover.
- Maintain high customer satisfaction and encourage referrals and repeat sales.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- 2-5 years of experience in a CRM role, preferably in real estate.
- Knowledge of CRM software and sales pipeline management.
- Strong verbal and written communication skills.
- Customer-oriented with excellent interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficient in MS Office (Word, Excel, PowerPoint).

**Preferred Skills**:

- Familiarity with real estate processes and regulations.
- Experience handling residential or commercial property clients.
- Knowledge of RERA and compliance documents handling.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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