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Back Office Operations

2 weeks ago

Andheri Mumbai Maharashtra, India immortal facility management Full time

Job Description ;
Responsibilities:
- Develop teams and service level targets. Providing mentorship to direct reports,

comprised of Domain Experts and Assistant managers.
- Leading weekly/monthly/quarterly discussions on operations with partners
- Understanding of risks faced by the function and the controls in place to

manage and mitigate the risks
- Ensuring transparency around priorities and goals for the entire functional area
- Ability to build positive team works across the business and technical

communities
- Participates in process improvement initiatives for business divisions
- Develop contingency strategies and plans for staffing changes
- Manages FTE levels based on budget requirements & direction provided
- Provide various timely reporting on production, overtime, FTEs, savings, etc.

using MS-Excel
- Responsible for proactive hiring projections and churn mechanism desired
- Excellent analytical skills
- Ability to multi-task and prioritize activities
- Ability to work independently and highly motivated and achievement-oriented
- Transition and operations setup experience
- Ability to think long-term strategically and operationally
- High customer service orientation.
- Excellent interpersonal skills with a full understanding of insurance
- Strong statistical knowledge

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Back Office: 2 years (preferred)
- insurance Operation: 3 years (preferred)
- Back office executive: 3 years (preferred)

Work Location: In person