Customer Service Representative

2 days ago

Vadodara, India Kamakshi integrated facilities company LLP Full time

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
Responsibilities:
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file docu-ments.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and sug-gesting information about other products and services.
- Prepares product or service reports by collecting and analysing customer infor-mation.
- Contributes to team effort by accomplishing related results as needed

Requirements and skills:
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Finance background can be preferable
- Phone Etiquette
- Listening
- Resolving conflict
- Analysing information
- Multi-tasking
- Excellent communication and presentation skills
- Ability to prioritize and manage time effectively
- A minimum of 2-5 years of experience
- Excellent interpersonal, written and oral/spoken communication skills.
- Excellent Leadership skills
- Job working Time: 5am to 1:30 pm
- A positive attitude and willingness to learn.
- Willingness to work overtime if required.
- Excellent time management skills.

Excellent English Communication is must.

**Salary**: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Morning shift

COVID-19 considerations:
COVID-19 considerations:
Ability to commute/relocate:

- Vadodara, Vadodara - 390020, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)
- Team leaDeR: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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