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**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and AI.**

**In this role,**The Order Management Team Leader has the direct management responsibility for planning, organizing, controlling, and coordinating the plan to cash function for assigned accounts. In broad terms, these accountabilities can be categorized as Supply Chain, Customer Collaboration, Revenue Stream, E-Commerce, Diversity, Policy Interpretation, People Development, and Sales Support. Critical indices include Sales Volume, Deduction Volume, Supply Chain Efficiencies, and Customer Payment Plan Efficiency.**

**Responsibilities**

**Provide strategic and tactical leadership for the CSCs, focusing on growing volume and revenue while delivering superior customer service.**

**Build strong business relationships with all internal and external customers.**

**Ensure** effective alignment with Customers exists at all levels.**

**Provide inspiration and leadership to teams**in order to** achieve superior business results.** Areas of focus include supply chain efficiencies, service levels, productivity, quality management, sales support, and customer support.**

**Communicate Customer Supply Chain programs,**objectives**, and expectations to local team and Sales teams**.**Provide**timely** and meaningful business assessments to management.**

**Manage and lead all tactical Supply Chain, Financial, and Order Management activities related to assignment.**

**Manage and co-lead with Customer Supply Chain Manager all strategic Supply Chain and e-commerce activities.**

**Understand and have a working knowledge of all systems that team has primary accountability for**utilizing**.**

**Orchestrate team Diversity**objectives** and activities**

**Foster a culture focused on Innovation, Diversity, and Results.**

**Ensure team adherence to all Kraft policy and procedures.**

**Maintain customer and industry**expertise** to effectively manage account planning.**

**Lead in recruitment and hiring of new personnel.**

**Develop and ensure follow through on effective personal Development Plans for all direct reports.**

**Effectively**utilize** all cross-functional resources to**insure**optimum** service to internal and external customers.**

**Provide leadership to team to achieve goals**.**Provide ongoing feedback**regarding** progress made against goals.**

**Qualifications we**seek** in you**

**Minimum**Q**ualifications** / Skills**

**College degree preferred.**

**R**elevant business experience in Customer Service Supply Chain, Sales, Logistics, or related functions.**

**Must**demonstrate**a high level** of managerial ability, including analytical**problem-solving** skills, planning/decision-making abilities.**

**F**unctional knowledge of the credit, collection, and deduction processes.**

**Preferred**Q**ualifications**/ Skills**

**Through coaching skills and actions, motivates the team to**accomplish** goals.**

**Actively pursue and**maintain** relationships beyond natural work team**in order to** identify personal and situational opportunities.**

**Challenges**the status** quo and creates an environment that fosters out of the box ideas**.**Entrepreneurial attitude.**

**Demonstrates working smart to**accomplish** assignments. Provides ongoing feedback and works with employees to develop and execute impactful development plans. Jointly**identifies** and executes developmental moves.**

**Ensure that impactful development plans are completed leading to personal growth.**Believes** in continuous learning and**taking** advantage of**new technologies**.**

**Is** a valuable contributor**on**cross-**functional teams. Acting as a leader of**teams** provides clear direction on roles and responsibilities. Fosters**a strong sense** of purpose. Is inclusionary in reaching out for**appropriate cross-functional** resources.**

**Demonstrates a perspective and knowledge base that spans cross-functional areas**.**Thorough understanding of Customer Service and Sales Organization, strategies, and policies.**

**Constantly searching for best practices**.**Views challenges and changes as opportunities**.**Is a leader in implementing changes.**

**Works through conflict for win/win outcomes. Consensus builder and facilitator. High self-knowledge.**

**Demonstrates value of diversity not only in race and gender, but also in style, thought, and culture.**Listen** to learn. Builds relationships up and down the organization.**

**Business maturity.**

**Strong and effective pre