Mt-om

4 days ago

Noida Uttar Pradesh, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.**Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and AI.**
- Order Management**

**Responsibilities**

**Hands-on experience in managing daily operation of Order Management and meet daily/monthly given targets (TAT/Accuracy).**

**Experience in Order Management process and should have knowledge of its upstream and downstream.**

**End to end** knowledge of OTC and**it’s** relation with Order Management.**

**Knowledge of different type of Orders request.**

**Ability to**identify**important factors** associated with Orders.**

**Ability to communicate technical problems to the**appropriate IT** staff for system functionality issues and resolution.**

**Identify** and resolve Customer/Client Queries and build strategy to drive desired goal.**

**Provide RCA’s and Controls for any miss in the defined process.**

**Identify** issues attributing to account delinquency and discuss them with management.**

**Ability to think strategically and take**appropriate decisions**.**

**Ability to build customer**relationship** and drive confidence.**

**Should have**good communication** skills (Verbal & Written).**

**Should**possess** strong problem solving, critical and analytical decision-making skills.**

**Experience in preparing Standard Operating Procedures.**

**Ability to work independently and adapt to a fast-changing environment.**

**Should be able to work on strict timelines.**

**Proficiency** in Microsoft Office including MS Excel, MS Word.**

**Must have attention to detail with an eye for accuracy.**

**Creative,**self-disciplined** and capable of identifying** and completing critical tasks independently and with a sense of urgency.**

**Qualifications** we**seek** in you**

**Minimum qualifications**

**Graduate**

**SAP ERP experience**

**Preferred qualifications**

**Excellent communications skills - both verbal and written. Consistent**track record** of client handling skills and ability to**establish** trust with clients.**

**_
Job_**_Management Trainee_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Apr 17, 2025, 7:58:41 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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