Front Office Executive

**Job description**

**Key Responsibilities**:
**Guest Check-in & Check-out**:

- Greet guests warmly upon arrival and assist with the check-in process, ensuring accuracy of guest information.
- Process check-outs efficiently, ensuring all charges are correctly applied to the guest’s account and providing receipts upon request.
- Provide guests with relevant information about hotel services, amenities, and policies.

**Guest Service & Support**:

- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.
- Offer personalized services to guests, ensuring that their needs are met during their stay.
- Coordinate with housekeeping, maintenance, and other hotel departments to fulfill guest requests and maintain guest satisfaction.
- Ensure guests’ privacy and security are maintained, handling all personal and payment information confidentially.

**Reservations & Bookings**:

- Manage room reservations through the hotel’s property management system (PMS), ensuring accurate booking entries.
- Handle reservations for special requests, group bookings, and VIP guests, and ensure that all requirements are communicated to relevant departments.
- Provide guests with information on available room types, rates, and promotions.

**Communication & Coordination**:

- Coordinate guest arrivals and departures, ensuring a seamless check-in and check-out process.
- Communicate with the sales and housekeeping teams to ensure room availability and guest requirements are met.

**Billing & Payment Processing**:

- Process payments for guest stays, ensuring correct billing details and resolving any discrepancies in the guest account.
- Handle cash, credit card, and other payment methods securely and accurately, ensuring proper documentation.
- Assist in generating and reconciling daily reports related to guest transactions.

**Administrative Support**:

- Maintain a clean and organized front office area, ensuring that all materials (e.g., brochures, forms, promotional materials) are up to date.
- Perform administrative tasks such as filing, data entry, and document preparation as needed.
- Assist in managing guest feedback and surveys to help improve hotel services and operations.

**Security & Safety**:

- Follow security procedures and ensure that only authorized guests are allowed to enter the premises.
- Maintain knowledge of hotel emergency procedures and assist in the event of an emergency or evacuation.

**Qualifications & Requirements**:

- **Education**:

- High school diploma or equivalent; a degree in Hospitality Management or related field is a plus.
- **Experience**:

- Previous experience in customer service or front office roles in the hotel or hospitality industry is preferred.
- **Skills**:

- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Strong communication skills, both verbal and written.
- Excellent organizational and multitasking abilities.
- Ability to remain calm and professional in a fast-paced environment.
- **Personal Attributes**:

- Friendly, approachable, and customer-oriented demeanor.
- Strong problem-solving skills and the ability to think on your feet.
- High level of attention to detail and accuracy.
- Ability to work collaboratively with a team while also being able to handle tasks independently.

**Working Conditions**:

- Full-time position, with shifts including evenings, weekends, and holidays, depending on hotel needs.
- The role may require standing for extended periods of time and handling various guest service tasks simultaneously.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Work Location: In person