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Associate, Growth

2 weeks ago

Remote, India Ellis Full time

**The role**

Reporting into the Director India, the role involves closely working with the growth and support teams to develop an outbound engagement approach to promote knowledge enablement. This helps customers make informed decisions with regards to making the most of services with Ellis.

**What you’ll be doing**
- Identify and share key pain points in our customer’s journey and reduce potential friction to improve the overall customer experience
- Distribute highly researched content across the lifecycle of an international student
- Work within growth and service functions engage with customers via webinars, in person events, and Q&A’s etc.

**What you’ll need**
- Excellent verbal and written communication skills
- 2 - 4 years experience, preferably in the international student or travel industry
- Self-starter; motivated by a fast-paced environment; a growth mindset
- Sales skills and ability to dispense product information to the customer needs
- A strong ability to convert instruction and campaign plans into high levels of output