Client Engagement Executive

3 days ago

Gandhinagar, India BOSC Tech Labs Full time

**About Bosc Tech Labs**

**Key Responsibilities**
- Serve as the **primary liaison for international clients**, ensuring clear and timely communication across project stages.
- **Manage client accounts end-to-end** — from onboarding and requirement clarification to feedback collection and relationship nurturing.
- Schedule, lead, and document **regular client meetings** to discuss updates, gather inputs, and resolve concerns.
- Build strong, long-term relationships by understanding client goals and ensuring their expectations are met.
- Work closely with project teams to relay client needs, monitor progress, and ensure timely delivery of milestones.
- Maintain and update client records, meeting notes, and engagement history for transparency and continuity.
- Proactively identify opportunities to upsell or cross-sell services based on client interactions and needs.
- Ensure a high standard of client service and contribute to improved client satisfaction and retention.

**Required Skills & Qualifications**
- Bachelor’s degree in Business Administration, IT, Communication, or a related field.
- 2-3 years of experience in client servicing, preferably in an **IT or software services environment** with **international client exposure**.
- **Fluent English communication** (written and verbal) is essential.
- Proven experience managing client accounts, hosting meetings, and maintaining professional correspondence.
- Strong organizational skills with attention to detail and the ability to multitask across accounts.
- Familiarity with tools like Zoom, Google Meet, CRM software, and productivity tools (e.g., Trello, Asana, or Notion).
- A customer-first attitude, problem-solving mindset, and ability to work under mínimal supervision.

Why BOSC Tech?
**Reasons why**our employees love us**:
**5 Days Working**
**Culture**:
**Flexible Working**
**Hours**:
**Paid**
**Leave**:
**Mediclaim**
**Perks**:
**Training**
**Sessions**:
**Quarterly**
**Rewards**:

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