Customer Support Executive

4 days ago


Kochi, India AM Needs Services Private Ltd Full time

Job Responsibilities:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Provide accurate, valid and complete information by using the right methods/tools
- Key role in driving & growing our mobile app & website’s engagement and retention metrics
- Follow communication procedures, guidelines and policies
- Build sustainable relationships and trust with customer accounts through open and interactive communication

Job Requirements:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Computer skills
- Ability to work in harmony with other team members

Work Experience: - One to two years working experience

Qualification : Any Bachelors Degree /+2/Diploma preferred

Own laptop more preferred for WFH convenience

Work type - WFO & WFH (as per the organizational requirement)

Weekly once week off

**Salary**: ₹13,000.00 - ₹15,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)



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