Customer Support Executive

24 hours ago

Kochi, India SectorQube Technolabs Private Limited Full time

**The Role**:
As a Customer Service Representative, you'd deliver exceptional service and solutions to customers through inbound call regarding billing inquiries, complaints, and through outbound call on latest updates in company’s product or services. Previous experience in a customer support role/Client support role is highly desirable.

**Responsibilities**
- Follow communication “scripts” when handling different topics, communication procedures, guidelines and policies.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to maintain a high level of professionalism and confidentiality.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Take the extra mile to engage customers.
- Conducting quality assurance surveys with customers.
- Rapport Building with customer.

**Requirements and skills**
- Batchelors Degree In any field
- Primary languages**:English, Malayalam (mandatory) - Hindi &Tamil (Preferable).**:

- Proficient with MS Office.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively along with a high level of professionalism and confidentiality.
- Excellent verbal and written communication skills.

**Experience**: 0 - 2 Years, with relevant experience in a voice-based processes in BPO’s or Call Centre ‘s as a customer support representative.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- CSEZ, Near Tonico Cafe, Kochi - 682037, Kerala: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How soon can you join to our Team? (7 days, 15 days, 30 days)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Tamil (preferred)
- Hindi (required)

  • IT Customer Support Executive

    1 week ago

    Kochi, India ScalingUpWork Full time

    **IT Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Support Executive

    5 days ago

    Kochi, India Scaling Up Work Full time

    **IT Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Support Executive

    1 week ago

    Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...

  • Customer Support Executive

    2 weeks ago

    Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...

  • Customer Service Executive

    24 hours ago

    Kochi, India Rezpo Customer Experience Pvt. Ltd. Full time

    We are looking for smart and confident personalities to work as Customer service Executive. **Minimum 1 year experience must in Tele Calling** Handles incoming and outgoing calls Respond to customer queries in a polite, friendly, and professional manner. Take ownership of all cases until a satisfactory solution is reached. Required to meet agreed on...

  • Customer Support Executive

    2 weeks ago

    Kochi, India Black and White Creations Pvt.Ltd Full time

    Looking for experienced female graduates for the position of Customer Support Executive for our advertising company. **Responsibilities** - Build relationships with prospective clients - Resolving customer complaints brought to your attention. - Maintain consistent contact with existing clients - Track metrics to ensure targets are hit - Maintaining a...

  • Customer Support Executive

    1 week ago

    Kochi, India Farmers Fresh Zone Full time

    About us We **Farmers**FreshZone (FFZ), launched in 2016, is an Agri tech, purely B2C-focused farm-to-fork supply chain player offering fresh, safe-to-eat fruits and vegetables to consumers supported by a strong technology backbone and a differentiated business model in the last 2 years and proven scalability. With this humble initiative we are able to...

  • Customer Support Executive

    1 week ago

    Kochi, India Black and White Creations Pvt.Ltd Full time

    **NB: - Experience in advertising industry preferred.** Looking for experienced female graduates for the position of Customer Support Executive for our advertising company. **Responsibilities** - Build relationships with prospective clients. - Maintain consistent contact with existing clients. - Track metrics to ensure targets are...

  • Customer Support Executive

    2 weeks ago

    Kochi, India RailYatri Full time

    Hi All, Please find the below Job Description: **About Us**: IntrCity is India largest fastest growing trains + bus mobility platform for intercity travellers, who comprise 97%+ of overall intercity travellers. Its flagship brand IntrCity SmartBus provides safe, trusted and standardised travel options around India’s long-distance routes, operating across...

  • Customer Support Executive

    1 week ago

    Kochi, India Spicebasket Full time

    **Responsibilities** - Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. - Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. - Creating and processing orders in a timely manner,...