Customer chat support executive

3 weeks ago

Kochi, India Onboard Aero Consultant Pvt Ltd Full time

About Us: Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive, handling customer queries via Whats App and online platforms.Key Responsibilities:·       Respond promptly and professionally to customer inquiries via Whats App and online channels.·       Provide accurate product/service information and resolve queries effectively.·       Maintain detailed records of customer interactions and feedback.·       Coordinate with relevant internal teams to ensure timely resolution of issues.·       Build positive relationships with customers to enhance satisfaction and loyalty.·       Stay updated with product knowledge, especially fitness equipment, to assist customers better.Qualifications & Skills:·       Graduate in any discipline.·       Excellent communication skills in English (mandatory).·       Knowledge of Arabic language will be an added advantage.·       Freshers are welcome; prior experience in customer service is a plus.·       Interest and knowledge in fitness equipment will be an added advantage.·       Strong interpersonal skills, patience, and problem-solving ability.·       Basic computer proficiency and familiarity with online communication tools.What We Offer:·       Opportunity to work with a dynamic and growing team.·       Learning and development in customer service and fitness equipment knowledge.·       Positive and collaborative work environment. Company Description

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