Customer Chat Support Executive

4 weeks ago

Kochi, India Onboard Aero Consultant Pvt Ltd Full time

About Us:

Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive, handling customer queries via WhatsApp and online platforms.

Key Responsibilities:

·       Respond promptly and professionally to customer inquiries via WhatsApp and online channels.

·       Provide accurate product/service information and resolve queries effectively.

·       Maintain detailed records of customer interactions and feedback.

·       Coordinate with relevant internal teams to ensure timely resolution of issues.

·       Build positive relationships with customers to enhance satisfaction and loyalty.

·       Stay updated with product knowledge, especially fitness equipment, to assist customers better.

Qualifications & Skills:

·       Graduate in any discipline.

·       Excellent communication skills in English (mandatory).

·       Knowledge of Arabic language will be an added advantage.

·       Freshers are welcome; prior experience in customer service is a plus.

·       Interest and knowledge in fitness equipment will be an added advantage.

·       Strong interpersonal skills, patience, and problem-solving ability.

·       Basic computer proficiency and familiarity with online communication tools.

What We Offer:

·       Opportunity to work with a dynamic and growing team.

·       Learning and development in customer service and fitness equipment knowledge.

·       Positive and collaborative work environment.Company Description




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