Customer chat support executive

2 days ago

Kochi, India Onboard Aero Consultant Pvt Ltd Full time

About Us: Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive , handling customer queries via Whats App and online platforms . Key Responsibilities: · Respond promptly and professionally to customer inquiries via Whats App and online channels. · Provide accurate product/service information and resolve queries effectively. · Maintain detailed records of customer interactions and feedback. · Coordinate with relevant internal teams to ensure timely resolution of issues. · Build positive relationships with customers to enhance satisfaction and loyalty. · Stay updated with product knowledge, especially fitness equipment, to assist customers better. Qualifications & Skills: · Graduate in any discipline. · Excellent communication skills in English (mandatory). · Knowledge of Arabic language will be an added advantage. · Freshers are welcome; prior experience in customer service is a plus. · Interest and knowledge in fitness equipment will be an added advantage. · Strong interpersonal skills, patience, and problem-solving ability. · Basic computer proficiency and familiarity with online communication tools. What We Offer: · Opportunity to work with a dynamic and growing team. · Learning and development in customer service and fitness equipment knowledge. · Positive and collaborative work environment. Company Description

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