Customer Service/sales

5 days ago

Pashan Pune Maharashtra, India UrbanRoof Private Limited Full time

Maintain the database on the internal templates system provided by organization.
- Identify prospects from the database, filter down leads with objective to convert into opportunity as per the qualification criteria by interacting with decision makers.
- Mapping and scoping customer requirement by knowing customer needs, problems and educate the prospect by delivering valued information. Persuade the leads creatively & proactively to buy by demonstrating how our products and services meet their needs. Use scripts to provide information about products features, prices etc and present their benefits.
- Being communication bridge between the prospective client and sales team to ensure meeting/inspection details accuracy. Pass on the opportunities to CSE team for closures.
- Attend to tickets, customer concerns at regular interval, pass on the feedbacks to account executives and management.
- Attend to the complaints received from online & offline channels such as websites, social media, referrals etc, deal with complaints and doubts to safeguard company’s reputation and raise tickets using the system for sales team to address it.
- Sourcing data for completed projects and take feedbacks from clients at regular interval, pass on the feedbacks to sales support team and management.Taking Feedbacks, scrutiny at below stages.

I. - Feedbacks/scrutiny of all opportunities passed to quota carrying executives (Under discussion/not yet closed cases) at given interval and attend to their concerns if any.

II. : Feedbacks/scrutiny of all closed deals (won/lost) passed to quota carrying executives at given interval and attend to their concerns if any.

III. : Feedbacks/scrutiny of all closed won deals & successfully completed projects passed to quota carrying executives at given interval and attend to their concerns if any.
- Pass the happy clients to outbound SDR team for converting into champions or renewals or add-on Business.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7385523398

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