Customer Support Executive

JOB TITLE: Customer Support Executive DEPARTMENT: Laboratory HANDLING ROLE: Sample coding/Reporting & Admin REPORTS TO: Lab Manager PRIMARY PURPOSE OF POSITION: The Customer Support Representative will provide product education (Sample Test) and handle a wide variety of questions while ensuring a world-class customer experience. Administrative working related to sample management & processing as defined under ISo17025:2017 PRIMARY DUTIES AND ACCOUNTABILITIES include the following. Other assignments, projects, and duties may be required: - To check the physical condition of the samples received and bring to the notice of Sales employees any leaks/tampered sample containers. - Handling reception desk & inclusive documentation - To carry the sample coding & send the sample in respective sections for analysis as when required. - To countercheck the sample label information with the letter accompanying the sample for parameters to be analyzed, methods etc. - To report to the Sales team in case any deviations are observed. - To print the job sheets and hand over the samples and the job sheets to respective TMs - To fill in the results in the software and generate the test report - To take the final printouts of the reports - To ensure that the customer receives the test reports & bills in time - To plan, arrange & monitor sampling schedule for samplers in consultation with sales executive - To intimate the sampling plan to customer & taking approval for the same - To arrange material, require sampling activity. - To give system-oriented sampling test request form to sampler & its proper documentation - To liaise with customers & resolve any issues about the samples received, reports dispatched. - Communicate customer queries or complaints received via table call to lab/Quality manager. - Share the soft copy of reports to external customers as when required. - As per TAT take follow up with Sr. Analyst/TM for sample analysis in Pune lab. - To submit the monthly report of number of samples collected with relevant details to lab manager - To maintain proper documentation & filing for Sample Entry/ Dispatch reports /Test request/Invoices/ Enquires/ & other related documents. - Review the test form for walk-in customers & hand the samples with proper details to DQM or QM or Salesperson Pune. - To keep the administrative material stock required for working. - To carry the coordination of samples sent or received at Gujarat lab in case required. - Preparation of Sales quotation as when required - Sample Scheduling on Google Calender and look into it that the schedule is been followed - Petty cash management SUPERVISORY RESPONSIBILITIES: - Supervises samplers & lab associates for sample management work. ELIGIBILITY 1. Qualification: Graduate with experience of 1 Year. 2. Expected Skills: Graduate in science, Computer Knowledge, Basic testing information Gender -Male POSITION SPECIFICATIONS: - Previous experience in a customer service role required Laboratory Information Systems preferred - Strong verbal and written communication skills and excellent ability to listen and respond - Must be courteous with strong customer service orientation - Excellent multitasking abilities required - Strong flexibility and the ability to manage and adapt to changing priorities quickly Mob No. 9225078663 **Salary**: ₹12,000.00 - ₹14,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus **Experience**: - total work: 1 year (preferred) Work Location: In person **Speak with the employer** +91 9225078663