
Customer Service Executive
23 hours ago
Job Duties:
1. Handling Calls:
**Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.**
3. Customer Service**:Identifying customer needs, addressing complaints, and offering suitable solutions.**
**4. Escalating Issues**: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up**:Conducting follow-up with customers to ensure issues are resolved to their satisfaction.**
**6. Customer Records**: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting**:Completing call logs and generating relevant reports for management.**
FRESHERS with good english communication skills can also apply.
Pay: Up to ₹300,000.00 per year
Schedule:
- Rotational shift
Ability to commute/relocate:
- Vasant Kunj, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you comfortable with rotational shifts?
- When are you available for face to face interview ?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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