Customer Care Executive

9 hours ago

Vasant Kunj Delhi Delhi, India Boost Tech Full time

Job Duties:
1. Handling Calls:
**Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.**

3. Customer Service**:Identifying customer needs, addressing complaints, and offering suitable solutions.**

**4. Escalating Issues**: Escalating unresolved issues to appropriate management or departments for further action.

5. Follow-up**:Conducting follow-up with customers to ensure issues are resolved to their satisfaction.**

**6. Customer Records**: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.

7. Reporting**:Completing call logs and generating relevant reports for management.**

FRESHERS with good english communication skills can also apply.

Pay: Up to ₹300,000.00 per year

Schedule:

- Rotational shift

Ability to commute/relocate:

- Vasant Kunj, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you comfortable with rotational shifts?
- When are you available for face to face interview ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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