Enterprise Customer Success

While we support remote work, we prefer someone based in Bangalore with a strong understanding of the India market for this role.

**About ElevenLabs**:
ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

**How we work**:
**High-velocity**:Rapid experimentation, lean autonomous teams, and mínimal bureaucracy.**Impact not job titles**:We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.**AI first**: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.**Excellence everywhere**:Everything we do should match the quality of our AI models.**Global team**:We prioritize your talent, not your location. We are remote first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.

**What we offer**:
**Flexible time off**: We trust you to balance rest with the high-energy demands of an early-stage startup.**Coworking**: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.**Learning & development**: Annual discretionary stipend towards professional development.**Social travel**: Annual discretionary stipend to meet up with colleagues each year, however you choose.**Annual company offsite**:We bring the entire company together at a new location every year.

**About the role**:
We’re looking for a self-starter, highly energetic first Customer Success Manager based in India, who is passionate about AI. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience. In this role you will:
- Create ElevenLabs’ India’s Customer Success playbook that helps us scale to our goals supporting 1,000s of enterprises.- Build and maintain strong relationships with our enterprise clients to drive their success.- Play a key role in onboarding enterprise clients and defining the best practices across the world.- Measure and improve customer satisfaction & experience.- Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.- Own customer success KPIs and track them against the company goals.

**Requirements**:
- 4 -8 years of previous experience in Customer Success in a SaaS, fast-paced organization.- Strong aptitude for technology, technical acumen and the ability to engage and work with engineering teams/CTOs/CIOs- A strong scalability and customer excellence mindset.- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.- Excellent problem-solving and analytical skills to address customer needs and concerns.- A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.

LI-Remote