Administrative Associate

**DESCRIPTION**

Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Completes work with a limited degree of supervision.

Key Responsibilities:
**Direct Sales**:

- Handle inbound, unsolicited prospect calls and convert these opportunities into sales.
- Develop opportunities to sell company products and services by developing leads via telephone or other technologies and/or cold-calling prospects generated by external sources.
- Conduct negotiations according to company guidelines.
- Achieve revenue and margin targets.
- Ensure customer satisfaction through the use of the Cummins Sales Process and execution of the sales cycle from lead to sale.

**Sales Support**:

- Create and deliver qualified leads to sales representatives where appropriate.
- Assist the salesforce with quotation/RFP management and other sales cycle operations as needed.
- Build and/or maintain positive customer relationships that generate loyalty and/or future sales.
- Support negotiations according to company guidelines.
- Assist with accounts receivables.
- Answer more complex, escalated internal and sales customer inquiries promptly and accurately.
- Analyze customer inquiries to identify recurring user problems and recommend solutions.
- Provide additional support to more complex accounts or for customer questions requiring extensive research.
- Enter new customer data and update changes to existing accounts in the corporate database.
- Support setting up new customer accounts per Cummins' guidelines.
- Maintain accurate sales entry, reporting, and forecasting through the utilization of Cummins tools and processes.
- Seek opportunities to utilize processes, procedures, and initiatives designed to grow the business and increase customer value and loyalty.
- Ensure correct utilization of relevant company processes, systems, and procedures by Inside Sales.
- Evaluate results and recommend improvements.
- Assure good communication and coordination across the Sales function and other departments in support of customer satisfaction, sales goals, and Cummins culture goals.
- Coordinate input from sales staff to develop proactive communications to customers.
- Ensure dealers' claims are processed timely and all actions by dealerships are in place.
- Plan, prioritize, and schedule Inside Sales activities and resources to ensure continuity of service.
- Mentor and develop Inside Sales staff to ensure that sales support targets are met.

**Administrative Support**:

- Conduct research, prepare statistical reports, and address routine to complex information requests.
- Gather, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases or spreadsheets.
- Complete data collection, data entry, and report generation on various departmental related activities.
- Perform associate functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
- Respond to, or redirect, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes.
- Prepare documentation for payment of vendors, suppliers, and other third parties as applicable.
- Submit documentation and enter requests for payments into the accounting system.
- Respond to inquiries from accounts payable and payees.
- Document and maintain departmental policies and procedures.
- Participate as a team member on departmental related business improvement assignments and projects as needed.
- Perform other routine to complex administrative activities as needed per the established procedures of the organization and/or department.
- Act as an informal resource for colleagues with less experience.

**RESPONSIBILITIES**

**Qualifications**:

- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- This position may require licensing for compliance with export controls or sanctions regulations.

**Competencies**:

- **Values Differences**: Recognizing the value that different perspectives and cultures bring to an organization.
- **Action Oriented**: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- **Communicates Effectively**: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- **Customer Focus**: Building strong customer relationships and delivering customer-centric solutions.
- **Ensures Accountability**: Holding self and others accountable to meet commitments.
- **Plans and Aligns**: Planning and prioritizing work to meet commitments aligned with organizational goals.
- **Data Analytics**: Discovering, interpreting, and communicating qualitative an