Sales & Customer Insights

**About Us**:
Thoucentric is the Consulting arm of Xoriant, a prominent digital engineering services company with 5000+ employees. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.

As the Consulting business of Xoriant, We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution across US, UK, Singapore and Australia. Our unique consulting framework allows us to focus on execution rather than pure advisory. We are working closely with marquee names in the global consumer & packaged goods (CPG) industry, new age tech and start-up ecosystem. Xoriant (Parent entity) started in 1990 and is a Sunnyvale, CA headquartered digital engineering firm with offices in the USA, Europe, and Asia. Xoriant is backed by ChrysCapital, a leading private equity firm. Our strengths are now combined with Xoriant’s capabilities in AI & Data, cloud, security and operations services proven for 30 years.

We have been certified as "Great Place to Work" by AIM and have been ranked as "50 Best Firms for Data Scientists to Work For".

We have an experienced consulting team of over 450+ world-class business and technology consultants based across six global locations, supporting clients through their expert insights, entrepreneurial approach and focus on delivery excellence. We have also built point solutions and products through Thoucentric labs using AI/ML in the supply chain space.

**Role Summary**:
We are seeking a highly motivated and experienced Consultant to join our Sales and Customer Insights team. As a consultant, you will be responsible for delivering actionable insights to our clients that will help them improve their processes by data-driven decisions. You will work closely with our clients to understand their business needs, identify opportunities for improvement, and develop and implement effective solutions.
- Conduct in-depth analysis of sales and customer specific data to identify key trends and patterns to enable the data-driven decision making. Having hands-on experience working with data is a must.
- Understand omnichannel sales (Offline and E-commerce) and data-sources to have a peer level conversation with clients on emerging business requirement in omnichannel ecosystem.
- Develop and implement strategies to improve sales performance and customer experience.
- Work closely with clients to understand their business needs and develop customized solutions.
- Provide insights and recommendations to clients based on data analysis and industry trends in the CPG, retail, and other industries. Good understanding of the user journey on E-commerce.
- Communicate findings and recommendations to clients in a clear and concise manner.
- Manage projects and ensure timely delivery of high-quality work.
- Handle budget, effort tracking, and product roadmap building with multiple stakeholders to ensure project delivery on time.
- Stay up to date with industry trends and developments in sales, customer experience, marketing analytics, and ecommerce technologies in the CPG, retail, and other customer-oriented industries.
- Effectively contribute to the growth of the company being part of internal initiatives, other than client deliverables.

**Requirements**:
**Qualifications**:

- Strong educational background in Business, Marketing, Analytics, or a related field.
- 4-6 years of experience in sales and customer analytics, preferably with a focus on consumer industries.
- Strong analytical and problem-solving skills, with hands-on experience working with data.
- Prior experience of managing a product, handling a dashboard, and working with multiple stakeholders and across business and tech teams.
- Good functional understanding of the tech stack that powers the analytical dashboards
- Excellent communication and presentation skills.
- Experience in data analysis/ Business Intelligence/ visualization tools (e.g., Excel, Python, SQL, Power BI, Tableau)
- Having a functional understanding of predictive algorithms (Classification, Regression, Association, Clustering etc.)
- Experience with any web analytics tools (viz. Google Analytics, Adobe Analytics, Shopify Analytics etc.) is good to have
- Proven ability to manage projects and deliver high-quality work in time.
- Strong attention to detail and ability to work independently.
- Knowledge of industry trends and developments in sales, customer experience, and ecommerce technologies in the consumer industries.
- Experience working with cross-functional teams and delivering high-impact solutions.
- Having done projects in Sales Analytics, e-Commerce Analytics, Pricing & Promotion, RTM/ e-RTM Analytics, Category Analysis, Sentiment Analytics, Revenue Growth Management, Marketing Insig