Associate - Customer Insights

4 days ago

Bengaluru, India AYU Health(Plus Health Tech Ventures Pvt Ltd) Full time

**Requirements**:

- 3 years of experience in a customer facing role
- Bachelor's degree in business, marketing, communication, or a related field (or equivalent work experience).
- Proven experience in customer service, sales, market research, or a related customer-facing role.
- Excellent interpersonal and communication skills, with the ability to engage and connect with customers from diverse backgrounds.
- Strong active listening skills and the ability to ask insightful questions to gather meaningful customer insights.
- Ability to work in cross functional teams
- Location: Bangalore
- Travel once in a month
- Should have two wheeler/four wheeler
- Conduct face-to-face meetings, phone calls, or online interactions with customers to gain a deep understanding of their preferences, expectations, and pain points.
- Demonstrate exceptional listening skills and ask relevant questions to uncover valuable insights into customer behaviour, preferences, and satisfaction levels.
- Collaborate closely with cross-functional teams, such as sales, marketing, and product development, to relay customer feedback and contribute to the development of customer-centric strategies.
- Conduct surveys, interviews, and focus groups to gather qualitative and quantitative data on customer experiences and identify areas for improvement.
- Maintain accurate records of customer interactions, feedback, and trends, ensuring the information is organised and easily accessible to relevant stakeholders.
- Analyse customer data to identify patterns, trends, and emerging needs, providing actionable recommendations to optimise customer satisfaction and retention.
- Stay up-to-date with industry trends, competitive landscape, and best practices in customer engagement, sharing relevant insights with the team.
- Interacting with Ops teams to conduct on-ground and soft audits for brand elements
- Collaborating with teams to get patient testimonials, doctor videos from partner hospitals.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Morning shift

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Bengaluru - 560102, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Bachelor's (preferred)

**Experience**:

- Field work: 2 years (required)
- Marketing Skills: 2 years (required)

Shift availability:

- Day Shift (preferred)

Willingness to travel:

- 75% (preferred)

**Speak with the employer**
+91 8147127246

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