Associate - Customer Insights

4 days ago


Bengaluru, India AYU Health(Plus Health Tech Ventures Pvt Ltd) Full time

**Requirements**:

- 3 years of experience in a customer facing role
- Bachelor's degree in business, marketing, communication, or a related field (or equivalent work experience).
- Proven experience in customer service, sales, market research, or a related customer-facing role.
- Excellent interpersonal and communication skills, with the ability to engage and connect with customers from diverse backgrounds.
- Strong active listening skills and the ability to ask insightful questions to gather meaningful customer insights.
- Ability to work in cross functional teams
- Location: Bangalore
- Travel once in a month
- Should have two wheeler/four wheeler
- Conduct face-to-face meetings, phone calls, or online interactions with customers to gain a deep understanding of their preferences, expectations, and pain points.
- Demonstrate exceptional listening skills and ask relevant questions to uncover valuable insights into customer behaviour, preferences, and satisfaction levels.
- Collaborate closely with cross-functional teams, such as sales, marketing, and product development, to relay customer feedback and contribute to the development of customer-centric strategies.
- Conduct surveys, interviews, and focus groups to gather qualitative and quantitative data on customer experiences and identify areas for improvement.
- Maintain accurate records of customer interactions, feedback, and trends, ensuring the information is organised and easily accessible to relevant stakeholders.
- Analyse customer data to identify patterns, trends, and emerging needs, providing actionable recommendations to optimise customer satisfaction and retention.
- Stay up-to-date with industry trends, competitive landscape, and best practices in customer engagement, sharing relevant insights with the team.
- Interacting with Ops teams to conduct on-ground and soft audits for brand elements
- Collaborating with teams to get patient testimonials, doctor videos from partner hospitals.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Morning shift

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Bengaluru - 560102, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Bachelor's (preferred)

**Experience**:

- Field work: 2 years (required)
- Marketing Skills: 2 years (required)

Shift availability:

- Day Shift (preferred)

Willingness to travel:

- 75% (preferred)

**Speak with the employer**
+91 8147127246



  • Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time

    ### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...


  • Bengaluru, Karnataka, India Lowe's Home Improvement Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Lowe'sLowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the...


  • Bengaluru, Karnataka, India Lowe's Companies, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Lowe'sLowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Job Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...


  • Bengaluru, India Zinier Full time

    Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and...


  • Bengaluru, Karnataka, India Zinier Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Who we are80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...


  • Bengaluru, India SolarWinds Full time

    Your Role As the Lead, Customer Insights & Experience , you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion...


  • Bengaluru, India ADCI - Karnataka Full time

    Bachelor's degree - Speak, write, and read fluently in English - Experience with Excel Amazon Advertising is growing its online advertising program and is seeking an Ad Operations Associates in BLR to support our Global business. The Ad Ops Services Associate will provide world-class customer service and support for the Amazon global advertising business....


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities - Answer questions about products or services - Help troubleshoot issues - Process returns - Handle customer complaints - Provide solutions and alternatives - Follow up to ensure resolution - Record customer...


  • Bengaluru, Karnataka, India DysrupIT Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    JOB SUMMARY:We are seeking an experienced Dynamics 365 Customer Insights (Data) Architect / Expert for a short-term engagement to support remedial and optimization work within the client's existing Dynamics 365 Customer Insights (Data) environment. The successful candidate will bring deep technical expertise in Customer Insights – Data (CI-D) and ideally...