Lead, Customer Insights
18 hours ago
Your Role As the Lead, Customer Insights & Experience , you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion data-driven decisions, optimize customer-facing processes, and elevate how we measure and improve customer experiences across the company. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities Customer Insights & Analytics Build a centralized insights engine to translate NPS, CSAT, digital behavior, support interactions, and operational data into actionable CX insights. Partner with Data, Salesforce, and Customer Success teams to embed predictive models that identify churn risk, advocacy, and engagement patterns. Design and maintain CX dashboards and reporting tools that surface trends, friction points, and improvement opportunities across the journey. Process & Experience Optimization Identify and resolve customer journey pain points by leveraging automation, AI, and workflow enhancements. Lead cross-functional initiatives that optimize tools, systems, and processes used by Support, Success, Academy, and Product teams. Establish and document scalable workflows , survey cadences, and insight-to-action loops. CX Technology & Innovation Evaluate and implement new technologies (AI, automation platforms, feedback tools) to improve listening and response across channels. Collaborate with engineering and IT teams to improve data architecture and feedback flow integration (Salesforce, Gainsight, Qualtrics, etc.). Strategic Enablement Deliver insight-driven recommendations to senior leadership and stakeholders, informing product, GTM, and service strategy. Shape quarterly CX business reviews and customer storytelling backed by data. Serve as a champion of CX operational excellence and continuous improvement . Your Experience 5+ years of experience in customer experience, business operations, or data strategy roles, ideally in a B2B SaaS or tech company. Proven track record in turning data into strategic insights , especially with NPS, CSAT, churn, and engagement metrics. Strong experience with Salesforce , BI tools (Power BI, Tableau, Domo, Looker), and customer feedback platforms (e.g., Qualtrics, Medallia). Working knowledge of AI and automation concepts in CX, such as sentiment analysis, predictive scoring, or journey analytics. Strong project management and cross-functional collaboration skills. Bachelor’s degree in Business, Analytics, Engineering, or related field (MBA preferred). Excellent communication and stakeholder engagement skills in a global matrixed environment.
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Customer Insights Consultant
19 hours ago
Bengaluru, India Zinier Full timeWho we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them...
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Customer Insights Consultant
1 week ago
Bengaluru, Karnataka, India Zinier Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWho we are80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...
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Lead - Business insights
6 days ago
Bengaluru, Karnataka, India Tata Tele Business Services Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole OverviewJOB DESCRIPTIONThe Head – Business Insights will lead the organization's analytics and decision intelligence function, transforming data into actionable insights to support strategic, tactical, and operational decision-making. The role will partner with cross-functional teams to embed a data-driven culture and drive high-impact initiatives...
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Business Insights Lead
2 weeks ago
Bengaluru, Karnataka, India Duroflex Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob SummaryWe are looking for a strategic, insight-driven leader to head ourBusiness Insights function. The ideal candidate brings a strong analytical problem-solving mindset and is passionate about using data to drive measurable business impact.You will lead the development of analytical solutions across departments—Sales, Marketing, Operations, Supply...
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Lead - consumer insights
4 weeks ago
Bengaluru, India Licious Full timeAbout LiciousWe are Licious and we are a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies, and friends. We pride ourselves on being India’s most successful D2 C food-tech brand operating in 20 cities across the country, delighting over 32 lac customers with our de-licious fresh meat and...
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Lead - Insights & Planning
2 weeks ago
Bengaluru, India Tiger Analytics Full timeThe FP&A Lead is responsible for driving financial planning, analysis, and reporting across business units. This role partners closely with BU heads and Operations teams to deliver insights that shape strategic decisions. The Lead will own P&L analysis, lead forecasting and budgeting cycles, and support planning and reporting. Key responsibilities Own...
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Lead - Insights & Planning
3 weeks ago
Bengaluru, India Tiger Analytics Full timeThe FP&A Lead is responsible for driving financial planning, analysis, and reporting across business units. This role partners closely with BU heads and Operations teams to deliver insights that shape strategic decisions. The Lead will own P&L analysis, lead forecasting and budgeting cycles, and support planning and reporting. Key responsibilities Own...
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Lead - Insights & Planning
3 weeks ago
Bengaluru, India Tiger Analytics Full timeThe FP&A Lead is responsible for driving financial planning, analysis, and reporting across business units. This role partners closely with BU heads and Operations teams to deliver insights that shape strategic decisions. The Lead will own P&L analysis, lead forecasting and budgeting cycles, and support planning and reporting. Key responsibilities Own...
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Customer Insights
2 weeks ago
Bengaluru, India sonataOne Full timespecific to customer experience, survey management tools/projects. - Experience in SQL, MySQL, SQL Server, ability to write complex queries for data extraction, analysis - Good knowledge of Microsoft Excel and other Microsoft Office products - Outstanding commercial research experience - Good research project design and management skills - Excellent...
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Analyst, Customer Insights
2 days ago
Bengaluru, Karnataka, India Lowe's Home Centers Full time US$ 60,000 - US$ 1,20,000 per yearAbout Lowe'sLowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the...
