Customer Insights Consultant

Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We are a remote-first, global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore, and Bangalore, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

What we are looking for

Are you fired up by the power of data to fuel big decisions and bold innovation? Zinier is on the hunt for a trailblazing, data-obsessed Consultant ready to become our go-to guru for turning complex data into game-changing insights—igniting value for customers whether they're just discovering us or deep into their journey.

In this high-impact role based in Bangalore, you'll be at the heart of our most strategic conversations. Picture yourself partnering with sales to craft irresistible GTM stories and business cases that win hearts and minds, then sticking around to turn those promises into lasting business results post-sale. You'll collaborate with our customer success, product, and AI teams - not just crunching numbers, but shaping the future with insights that transform how our clients work, innovate, and win.

Bring your passion for analytics, your obsession with customer success, and your vision for what data can deliver. This is your chance to be the spark that drives Zinier's AI-powered field service automation to new heights. Let's reimagine what's possible - together.

What the role offers

Post-Sales (Customer Value Realization)

• Serve as the key data expert, uncovering trends from customer data on our Zinier platform to optimize field services and drive operational efficiencies
• Engage with clients and stakeholders to translate data insights into strategic recommendations, ensuring alignment with business goals
• Drive impactful Quarterly Business Reviews (QBRs) and support customer success initiatives
• Lead data discovery, trend analysis, and insight delivery to influence product roadmaps and AI feature prioritization
• Ensure clients achieve maximum value from Zinier's no-code, AI-driven solutions for digital transformation and sustainability
• Orchestrate cross-functional teams (customer success, product managers, AI engineers) to deliver data-backed outcomes.

Pre-Sales (Customer Enablement)

• Partner with sales, solutions consulting, and marketing to craft compelling customer-facing narratives.
• Research and analyze industry trends, competitive dynamics, and customer pain points to shape GTM motions.
• Build and present ROI models, benchmarks, and business cases that demonstrate the potential impact of our solutions.
• Create tailored presentation decks and collateral that connect customer challenges with our value proposition.

What you'll bring to the role

• Experience: 5-8 years in data analytics or related roles, with consultancy experience; proficiency in SQL and BI tools (e.g., QuickSight, Tableau); knowledge of Python/R or cloud platforms (AWS, GCP, Azure) is a plus
• Analytical acumen: Strong skills in data analysis, business case development, and ROI modeling.
• Storytelling ability: Can distill complex insights into simple, compelling narratives for both technical and executive audiences.
• Industry awareness: Understanding of market dynamics, customer challenges, and best practices across industries.
• Consultative mindset: Comfortable engaging directly with customers, asking the right questions, and delivering insights that drive decisions.
• Collaboration: Ability to bridge GTM and post-sales teams, acting as a connector and trusted advisor.
• Be Hungry. Be Humble. Be Honest. And Hustle.

Own data insights. Drive transformation. Be the reason customers thrive.