Cia (Customer Insights & Andon) Ops Associate, Cia

6 days ago

Bengaluru, India ADCI - Karnataka Full time

Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Excel

Amazon Advertising is growing its online advertising program and is seeking an Ad Operations Associates in BLR to support our Global business. The Ad Ops Services Associate will provide world-class customer service and support for the Amazon global advertising business. Responsibilities include the daily operations of advertising campaigns across Amazon and its subsidiaries owned and operated sites. This role will be responsible to perform certain accurate media plan creation/reviews and to handle reporting process within the tool.

In this role, the individual works under close supervision on completing the productivity and accuracy targets. Associates are required to understand different operational techniques to ensure attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggest changes to improve the process. The associate need to be a team player and willing to share his/her knowledge. This role would report to the Operations Manager.

**Roles and Responsibilities**: This includes, but is not limited to:

- Gain a thorough understanding of the business and operational area
- Process allocated work to meet and exceed daily productivity targets
- Maintain the highest standards around campaign QA, media plan creation/reviews
- Provide support and coverage to other advertising teams
- Provide account team with screenshots confirming creative went live
- Complete ad server and campaign audits using checklists to ensure accuracy and completeness of campaign, including go live workflows
- Provide, verify 3rd party reporting
- Uphold user experience by confirming ad units when they go live

Knowledge & Skills/ Business Acumen
- Outstanding organizational, prioritization, attention to detail and multi-tasking skills
- Comfortable in fast-paced, multi-tasked, high-energy environment
- Show excellent oral and written communication skills in English with the ability to face external and internal customers in a professional and mature manner

Bangalore, KA, IND
- Knowledge in Digital Marketing and Online Advertising

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