Dynamics 365 Customer Insights Architect

2 days ago

Bengaluru Karnataka, India Dysrupit Full time

**JOB SUMMARY**:
**JOB RESPONSIBILITIES**:

- Assess and remediate existing Dynamics Customer Insights (Data) setup to address configuration, data model, and process issues.
- Optimize data ingestion, unification, segmentation, and enrichment processes within CI-D.
- Review and enhance existing Customer Profiles, Measures, and Segments for performance and accuracy.
- Ensure the Customer Insights instance aligns with Microsoft-recommended best practices and security guidelines.
- Collaborate with business and technical stakeholders to ensure platform configuration supports business requirements.
- Provide recommendations for future improvements, including integration or alignment with CI-Journeys.
- Deliver clear documentation and knowledge transfer to client technical teams.

**JOB QUALIFICATIONS**:

- 5+ years of experience in Dynamics 365 ecosystem, with at least 2+ years focused on Customer Insights (Data).
- Proven hands-on experience with Microsoft Dynamics 365 Customer Insights - Data (CI-D).
- Experience designing, configuring, and optimizing CI-D environments.
- Strong understanding of data unification, ingestion, segmentation, measures, and KPIs in Customer Insights.
- Exposure to Customer Insights - Journeys (CI-J) is beneficial but not essential.
- Solid understanding of data flows between Dynamics 365 apps, Dataverse, and external sources.
- Microsoft Certifications related to Dynamics 365 / Power Platform preferred.
- Ability to diagnose configuration issues and implement corrective actions efficiently.
- Strong stakeholder communication skills and ability to work independently in a short-term project setup.

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