Dynamics 365 Customer Insights Architect

24 hours ago

Bengaluru, Karnataka, India DysrupIT Full time ₹ 20,00,000 - ₹ 25,00,000 per year

JOB SUMMARY:

We are seeking an experienced Dynamics 365 Customer Insights (Data) Architect / Expert for a short-term engagement to support remedial and optimization work within the client's existing Dynamics 365 Customer Insights (Data) environment. The successful candidate will bring deep technical expertise in Customer Insights – Data (CI-D) and ideally some exposure to Customer Insights – Journeys (CI-J), to ensure the platform is properly configured, optimized, and aligned with best practices.

JOB RESPONSIBILITIES:

  • Assess and remediate existing Dynamics Customer Insights (Data) setup to address configuration, data model, and process issues.
  • Optimize data ingestion, unification, segmentation, and enrichment processes within CI-D.
  • Review and enhance existing Customer Profiles, Measures, and Segments for performance and accuracy.
  • Ensure the Customer Insights instance aligns with Microsoft-recommended best practices and security guidelines.
  • Collaborate with business and technical stakeholders to ensure platform configuration supports business requirements.
  • Provide recommendations for future improvements, including integration or alignment with CI-Journeys.
  • Deliver clear documentation and knowledge transfer to client technical teams.

JOB QUALIFICATIONS:

  • 5+ years of experience in Dynamics 365 ecosystem, with at least 2+ years focused on Customer Insights (Data).
  • Proven hands-on experience with Microsoft Dynamics 365 Customer Insights – Data (CI-D).
  • Experience designing, configuring, and optimizing CI-D environments.
  • Strong understanding of data unification, ingestion, segmentation, measures, and KPIs in Customer Insights.
  • Exposure to Customer Insights – Journeys (CI-J) is beneficial but not essential.
  • Solid understanding of data flows between Dynamics 365 apps, Dataverse, and external sources.
  • Microsoft Certifications related to Dynamics 365 / Power Platform preferred.
  • Ability to diagnose configuration issues and implement corrective actions efficiently.
  • Strong stakeholder communication skills and ability to work independently in a short-term project setup.

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